Patient Pathway Coordinator - Care of the Elderly

Epsom and St Helier University Hospitals; London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A healthcare provider in London is seeking a Patient Pathway Coordinator to support the Care of the Elderly Service. Responsibilities include managing patient administrative processes, providing excellent customer service, and coordinating across multiple sites. Ideal candidates should be solution-focused with strong interpersonal and IT skills. This full-time role offers experience within a vital health service environment.

Qualifications

• Ability to manage and support queries from patients, clinicians, and fellow staff.
• Flexible approach with a motivated mindset to improve patient experience.
• Proficiency in IT and telephone communication.

Responsibilities

• Support administration and scheduling for the Care of the Elderly Service.
• Handle patient-facing activities and manage queries.
• Report to the Service Manager for Care of the Elderly.

Skills

Solution-focused

Excellent interpersonal skills

Proficient in IT

Strong telephone communication

Customer service standards

Job description

Overview

Patient Pathway Coordinator - Care of the Elderly

Job details

• Posting date: 17 September 2025
• Salary: Not specified
• Additional salary information: £32,199 - £34,876 pa incl HCAS Outer pro rata
• Hours: Full time
• Closing date: 17 October 2025
• Location: London, SM5 1AA
• Company: Epsom and St Helier University Hospitals NHS Trust
• Job type: Permanent
• Job reference: 7489441/343-7328713-FM-SC-R-VCG

Responsibilities

• Support the administration and scheduling of an expanded programme of work for the Care of the Elderly Service, including day case, inpatient and outpatient activity.
• Serve as the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment and/or discharge.
• Handle patient-facing activity and manage queries from patients, clinicians and staff; provide high standards of customer service.
• Utilise excellent telephone skills and good IT proficiency to assist with day-to-day duties.
• Be able to work at both hospital sites for several days each week.
• Report to the Service Manager for Care of the Elderly and work closely with the Care of the Elderly Administrative and Clerical team.

Requirements / Qualifications

• Solution-focused, good at prioritising and motivated to improve the patient experience.
• Flexible approach and excellent interpersonal skills; high standards of customer service.
• Ability to manage and support queries from patients, clinicians and fellow staff.
• Proficiency in IT and strong telephone communication skills.
• Ability to work across multiple hospital sites as required.

About the employer

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. It provides more specialist services, notably renal and neonatal intensive care, to a wider area including parts of Sussex and Hampshire. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers. The Trust serves a diverse area with urban and rural communities and collaborates with NHS Surrey and NHS Sutton and Merton to deliver care.

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

This advert closes on Wednesday 1 Oct 2025.