Patient Pathway Coordinator

NHS Professionals; Reading; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support from NHSP

Multi locational work across Trusts

My Bank shifts portal access

Ad hoc and longer-term placements

Training and development opportunities

Holiday allowance per shift

Stakeholder pension scheme

Job summary

NHS Professionals seeks a Patient Pathway Coordinator in Reading to manage the patient journey from referral to discharge within a multi-disciplinary team. You will supervise the PPC team and ensure smooth coordination of appointments, diagnostics, and communications across Trusts.

The role requires NHS experience, organisational skills, and proficiency with Word and Excel. It is a temporary 3-month post with a view to permanency, based at Craven Road, Reading.

Qualifications

• NHS experience essential.
• Vocational Level 3 qualification or 2+ years relevant experience.
• Experience using MS Word and Excel.
• Strong organizational and interpersonal skills.

Responsibilities

• Process and log referrals and bookings per policy.
• Schedule appointments and manage capacity efficiently.
• Coordinate diagnostics and ensure results available for consultations.
• Coordinate cross-hospital input for pathways.
• Record clinic attendance outcomes in EPR.
• Handle clinic cancellations and reschedule as targets.
• Use medical transcription system for letters per SOP.
• Liaise with records, clinicians and admin teams to ensure documents available.
• Identify cancer pathway patients and liaise with Cancer Services MDT.

Skills

Plan workload

NHS experience

MS Word and Excel

Organised and reliable

Handling patient complaints

Education

Vocational Level 3 qualification

Tools

Microsoft Office Suite

Job description

Job Title: Patient Pathway Coordinator

Location: Craven Road, Reading, RG1 5AN

Hours: 37.5 hours per week – Monday – Friday mixture of shifts 8am – 4pm & 9am – 5pm

Trust: Royal Berkshire Healthcare NHS Foundation Trust

Role type: Temporary for 3 months with possibility of becoming permanent

Reference: 91057

Role details

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the PPC team.

Duties & responsibilities

• Process and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and speciality SOP
• Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups
• Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts
• Co-ordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these
• Ensure outcomes of clinic attendance have been accurately recorded on EPR by the Patient Pathway Assistant (‘cashing-up’). This will need to be done for those for offsite clinics
• Complete clinic cancellation forms and process according to SOP
• Reschedule outpatient clinics as requested – to be done in line with waiting time targets
• Use the Trust’s medical transcription system and ensure that letters are processed in accordance with SOP
• Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations
• Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT coordinators to ensure patients are handed over appropriately

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

• Ability to plan and prioritise own workload and that of the service on a daily basis, working mainly without supervision and using own initiative.
• NHS experience (essential)
• Experience of using Microsoft Office, including Word and Excel
• Reliable and organised paying attention to detail, with excellent interpersonal skills
• Experience of handling patient complaints

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.

We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.