Clerical Officer

NHS Professionals; Doncaster; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Competitive pay

24/7 support

Multi locational shifts

Shift management portal

Training & development

Holiday allowance

Stakeholder pension

Job summary

NHS Professionals is seeking a Clerical Officer to join the Doncaster & Bassetlaw Teaching Hospitals NHS FT team on a temporary basis. You will handle reception, patient records, and booking appointments, with telephone duties and prompt message handling.

The role emphasizes patient-facing experience, administrative duties, and effective communication. You'll work Monday, Thursday and Friday, 9am-5pm, within the NHS environment and benefit from NHS Professionals' support and flexible temp

Qualifications

• Previous experience dealing with patients face to face.
• Experience in an administrative role.
• Experience handling emails.

Responsibilities

• Answering the telephone, ensuring messages are noted and dealt with promptly.
• Reception of patients and preparation of patient records, etc.
• Booking of all appointments and associated paperwork.
• Handling enquiries face to face, by telephone or other communication devices.

Skills

Reception experience

Administrative duties

Face-to-face with patients

Telephone handling

Communication skills

Job description

Job Title: Clerical Officer

Hours: Monday, Thursday & Friday - 9am - 5pm (22.5 hours per week)

Location: Doncaster & Bassetlaw Teaching Hospitals NHS FT

Trust Location: Sandringham Centre, First Floor, Sandringham Road, Intake, DN2 5JH

Contract Type: Temporary until 31st December 2026

Reference: 90889

What you ll be responsible for:

• Answering the telephone, ensuring all messages taken are noted and dealt with promptly.
• Reception of patients and preparation of patient records etc.
• Booking of all appointments and associated paperwork.
• Dealing with enquiries, questions, problems on a daily basis effectively and promptly, either face to face, by telephone or other communication device.

You ll learn the following whilst working at the trust.

• An in depth understanding of the roles and responsibilities involved in working within the NHS
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You ll have the following skills/experience:

• Previous experience of dealing with patients face to face.
• Previous experience of working within an administrative role.
• Previous experience of conducting emails.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your My Bank shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.