Patient Pathway Administrator

NHS Professionals; Oxford; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support

Multi location work across trusts

My Bank shift portal

Job summary

NHS Professionals is seeking a Patient Pathway Coordinator for Churchill Hospital, Oxfordshire, to provide admin support within the Urology service. The role is temporary for 3 months with a view to permanency and requires diary management, correspondence, and rapid data handling to support patient pathways.

You will work 37.5 hours weekly, Monday to Friday, with standard NHS administrative responsibilities and use of Trust IT systems to register patients, book investigations, and issue

Qualifications

• Requires vocational level 3 qualification or 2 years relevant experience.
• Experience in NHS or healthcare administration is beneficial.
• Strong IT skills and ability to navigate multiple systems.

Responsibilities

• Provide administrative support to consultants, clinicians and patients including diary management and correspondence.
• Prepare clinical correspondence and ensure timely delivery within 10 working days of clinical decision/delivery.
• Open, prioritise and action urgent items in absence of clinicians.
• Book diagnostic investigations and support RTT/Cancer waiting time targets.

Skills

Plan & Organise

Strong Computer Skills

Coordinate workload

Attention to detail

Reliability

Education

Vocational Level 3 qualification or 2 years relevant experience

Tools

EPR

Transcription systems

PACS

Proton

Job description

Job Title

Patient Pathway Coordinator

Location

Churchill Hospital, OX3 7LE

Hours

37.5 hours per week - Monday - Friday 8am - 4pm / 9am - 5pm

Trust

Oxford University Hospitals NHS Foundation Trust

Role type

Temporary for 3 months with possibility of becoming permanent

Role Details

The post holder will be expected to provide cross cover across the Urology Administrative team as directed by the Team leader on a day-to-day basis according to service need.

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

Duties required

• Provide primary administrative support to consultants, clinical staff, and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
• Type or use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of being received within 10 working days from the point of clinical delivery/decision.
• Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
• Support patients under the clinicians' care by booking where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6-week diagnostic pathway and 18-week RTT pathway and the Cancer waiting time targets.
• Monitor urgent investigation requests to ensure they are processed appropriately.
• Work closely with all staff in the service to ensure compliance with 18-week referral to treatment (RTT) targets and Cancer waiting time targets, intervening where necessary to expedite appointments and procedures to avoid breaches.
• Update patient details on Trust and departmental patient record systems to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.
• Use the Trust IT systems (including EPR, Transcription systems, PACS, Proton etc.) to register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You'll learn the following while working at the trust

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience

• Ability to plan and organise work to meet deadlines.
• Strong Computer Skills
• Organised and have the ability to coordinate and prioritise own workload
• Reliable and organised paying attention to detail, with excellent interpersonal skills
• Methodical, conscientious & reliable

As a member of NHS Professionals, you have fantastic benefits

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.