Administrator

NHS Professionals; Aylesbury; On-site; GBP 16,000 - 23,000; Full time

Job summary

NHS Professionals is seeking an Administrator at Brookside Clinic, HP20 2SR, for Buckinghamshire Healthcare NHS Trust. You will provide administrative support to Community and Rehabilitation care group services and maintain a high standard of patient service.

Key duties include handling referrals, inputting data into electronic records, coordinating with clinical teams, and covering the clinic reception to greet families.

Qualifications

• Excellent organisational skills and ability to plan own workload.
• Attention to detail.
• Excellent clear, concise verbal and written communication skills.
• Flexible working attitude.
• Ability to work under pressure and deal with difficult/sensitive situations.
• Knowledge and understanding of safeguarding and data protection.

Responsibilities

• To complete administration tasks and input information on to electronic record systems following trust guidelines.
• To support the referral process so that referrals are responded to in a timely manner
• To liaise with the clinical teams to support the delivery of services across Buckinghamshire.
• To provide admin support across services in the Administration Hub as required.
• To provide cover for the clinic reception desk greeting children, young people and their families and dealing with queries.
• To undertake any other appropriate duties as directed by the service.

Skills

Organisational skills

Attention to detail

Verbal communication

Written communication

Flexible attitude

Working under pressure

Safeguarding & data protection

Tools

Microsoft Office

Evolve

Careflow

Rio

Job description

Job Title: Administrator

Location: Brookside Clinic, HP20 2SR

Trust: Buckinghamshire Healthcare NHS Trust

Payrate: Band 3, £14.05 per hour

Shift Patterns: Monday - Friday 8:00am - 4:00pm OR 9:00am - 5:00pm (37.5 hours per week)

Duration: Start: ASAP End date: 31st March 2027

Main Job Purpose

To provide administrative support to the Community and Rehabilitation care group services.

To provide an excellent service to patients, their relatives and carers.

To work as part of a Patient Administration Service and provide cross-cover for other staff across the Service to ensure a consistent and effective administration service is always maintained.

Responsibilities

• To complete administration tasks and input information on to electronic record systems following trust guidelines.
• To support the referral process so that referrals are responded to in a timely manner
• To liaise with the clinical teams to support the delivery of services across Buckinghamshire.
• To provide admin support across services in the Administration Hub as required.
• To provide cover for the clinic reception desk greeting children, young people and their families and dealing with queries.
• To undertake any other appropriate duties as directed by the service.

COMMUNICATION

To liaise with colleagues and other agencies verbally, virtually and by email.

To answer the telephone and deal with any queries in a professional manner, as agreed by the service.

To respond to email queries in a professional manner, as agreed by the service.

RESPONSIBILITY FOR RESOURCES

Manage own time effectively to include planning of workload in collaboration with other team members.

Take responsibility to minimise incurred expenditure e.g. telephone calls, use of stationery etc.

Ensure cleanliness and maintenance of any equipment, and care with any furniture and premises used.

ORGANISATIONAL RESPONSIBILITIES

• To type reports, letters and emails which may include sensitive information.
• To ensure referrals are managed appropriately.
• To file reports/ correspondence etc.
• To scan and upload documents
• To photocopy documents as required.
• To deal with incoming and outgoing mail/ emails
• To take and type minutes of meetings as required.
• To archive records as necessary.
• To collate information when working on audits

Skills, Abilities & Knowledge

• Excellent organisational skills and ability to plan own workload.
• Attention to detail
• Excellent clear, concise verbal and written communication skills
• Flexible working attitude
• Ability to work under pressure and deal with difficult/sensitive situations
• Knowledge and understanding of safeguarding and data protection

System Knowledge

• Microsoft (All departments requested this)
• Evolve
• Careflow
• Rio

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.