Pathway Administrator

NHS Professionals; Oxford; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support from NHSP-Helpdesk

Bank shifts across neighbouring Trusts

My Bank shift portal access

Training and development opportunities

Pension scheme available

Job summary

NHS Professionals is seeking a Pathway Coordinator at Churchill Hospital, Oxford. This temporary role supports clinical teams with patient administration, ensuring timely diagnostics, appointments and data integrity.

You will manage clinic lists, prioritise tasks and help maintain NHS targets, working closely with colleagues across departments. The role requires NHS experience and strong IT and communication skills, with a vocational qualification or equivalent experience preferred.

Qualifications

• NHS experience essential.
• Vocational Level 3 qualification or equivalent experience.
• Ability to plan and prioritise workload with minimal supervision.
• Strong communication and IT skills required.

Responsibilities

• Coordinate and provide full secretarial and administrative services to the clinical team.
• Manage lists and clinics to ensure patients are seen within timescales and NHS targets.
• Process requests for diagnostics and follow-up appointments promptly.

Skills

Plan & prioritise workload

NHS experience

Attention to detail

Interpersonal skills

IT skills

EPR experience

Education

Vocational Level 3 qualification or 2 years relevant experience

Job description

Pathway Coordinator

Location: Churchill Hospital, Headington Road, Oxford, OX3 7LE

Hours: 37.5 hours per week – Monday – Friday between core hours

Trust: Oxford University Hospitals NHS Foundation Trust

Role type: Temporary for 3 months with possibility of becoming permanent

Role details

Patient administration underpins the patient journey, supporting clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

Duties & responsibilities

• To co-ordinate and be responsible for the provision of full secretarial and administrative services to the clinical team
• To take a lead role in the management of lists and clinics, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies.
• To take appropriate action to ensure that requests for diagnostics and follow-up appointments are processed in a timely fashion
• To comply fully with elective access policy; i.e. The Specialty Coordinator will also operate a failsafe system whereby every patient is registered using appropriate software, regularly reviewed and monitored to assess where they are in their appropriate pathway e.g. timescale for referred tests and procedures, chasing departments if necessary for results.
• To validate patients on the waiting list regularly as policy, actioning and recording all outcomes and removing patients from the waiting list where indicated
• To arrange investigations, ensuring that these have been performed, results have been received, seen by relevant clinician and uploaded to correct software as appropriate within a timely manner.
• To manage one’s defined areas within the speciality and be responsible for prioritising work, developing staff and reviewing working practices to ensure effective department procedures and communication structures are implemented.
• To ensure that joint working and close co-operation is developed and maintained with internal and external staff groups, providing the clinical/operational services needed to maintain a complete and seamless service to patients.
• To deal with complex enquires from staff, patients, relatives and visitors investigating and researching matters in order to provide information, guidance and advice to others in response to their queries in line with departmental key performance indicators.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

• Ability to plan and prioritise own workload and that of the service on a daily basis, working mainly without supervision and using own initiative.
• NHS experience (essential)
• Reliable and organised paying attention to detail, with excellent interpersonal skills
• EPR experience (desirable)
• Strong IT skills

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.