Patient Flow Co-ordinator

Linnaeus Veterinary; Wakefield; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading veterinary practice in England seeks a Patient Flow Coordinator for their Diagnostic department. This key role involves coordinating patient movements, ensuring communication among nursing teams, and maintaining high standards throughout the practice. The ideal candidate should have experience in clinical veterinary practice, excellent communication skills, and the ability to enhance patient flow efficiency. Benefits include a competitive salary and generous leave policies.

Benefits

Competitive salary

5 weeks holiday plus bank holidays

Birthday off work

Staff discount scheme

CPD allowance with days off

Qualifications

• 3 years in a clinical veterinary practice.
• 1–2 years experience in a multi‑disciplinary hospital.
• Excellent written and verbal communication skills in English.
• Knowledge of Excel or other data‑sheet programmes.

Responsibilities

• Ensure smooth running of patient flow from admission to discharge.
• Liaise between the nursing team and other teams.
• Create systems for patient flow to improve efficiency.

Job description

We are looking for a Patient flow coordinator to work in our Diagnostic department.

This is a key role working alongside the clinical and non‑clinical team to ensure the smooth running and effective flow of patients through Paragon Referrals from the point of admission to that of discharge. The Patient flow coordinator should promote good staff morale, a positive culture and motivate the whole nursing team to embrace Paragon Referrals Core Values, with the overall goal of achieving clinically excellent veterinary standards throughout the practice.

Responsibilities

• Act as a Culture Leader, exhibiting awareness of and adherence to Core Values and be a positive presence in the workplace.
• Liaise between the nursing team and all other teams within the practice and group to ensure effective lines of communication at all times.
• Lead by example and demonstrate the highest professional standards.
• Demonstrate an understanding of staff motivation and teamwork; be willing to undertake further training where necessary.
• Provide encouragement and support to the veterinary team.
• Promote practice and group policies and guidelines that apply to all associates.
• Recognise when another team member requires assistance and act on this.

Clinical Duties

• Your primary role is to liaise with all services to coordinate veterinary procedures and patient movements, ensuring all admission and treatment plans are completed by the vet in an efficient and timely manner.
• Create systems for patient flow to improve efficiency within the hospital, review and adjust as necessary.
• Encourage the reporting of critical incidents via Halo.
• Identify areas affecting patient flow that are problematic and perform audits as appropriate to identify areas for improvement and training.

Desired Skills

• 3 years in a clinical veterinary practice.
• 1–2 years experience in a multi‑disciplinary hospital.
• Experience communicating to a large team.
• Quick learner able to adapt to a dynamic environment.

Required

• RCVS Registered Veterinary Nurse.
• Evidence of CPD / career progression to date.
• Excellent written and verbal communication skills in English.
• Ability to use word‑processing programs.
• Excellent time‑management, prioritisation and organisational skills.
• Remains calm under pressure and solves problems.
• Knowledge of Excel or other data‑sheet programmes.

Benefits

• Competitive salary.
• 5 weeks holiday plus bank holidays pro rata.
• Birthday off work.
• Appealing rota to encourage a good work / life balance.
• Staff discount scheme.
• CPD allowance with days off to attend.
• Employee assistance programme.

To find out more about this vacancy please contact Rebecca Coleman at Salary Value : 31000 per annum; Salary Description : Salary from and depending on experience; Employment Type : Full‑Time; Experience : years; Vacancy : 1.