Patient Experience & Front Desk Specialist

Ariel Healthcare; Chard; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Chard is seeking a Patient Services Team member to provide excellent service to patients and support the smooth running of the reception. This full-time role encompasses various administrative responsibilities, including assisting patients with appointments, managing communications, and ensuring confidentiality. Ideal candidates possess strong communication skills, previous experience in primary care, and relevant GCSE qualifications. We offer a supportive environment focused on staff welfare and patient care.

Qualifications

• Experience of working in primary care.
• Experience of working in a GP practice.

Responsibilities

• Assist patients to obtain appointments face to face or over the phone.
• Respond to patients' requests for information or assistance.
• Provide cover for the main reception telephone and desk.
• Ensure confidentiality of patient information is maintained.
• Assist in maintaining reception procedures and protocols.

Skills

Communication skills

Customer service

Problem-solving

Attention to detail

Education

GCSE A-C in English and Maths

Job description

A healthcare practice in Chard is seeking a Patient Services Team member to provide excellent service to patients and support the smooth running of the reception. This full-time role encompasses various administrative responsibilities, including assisting patients with appointments, managing communications, and ensuring confidentiality. Ideal candidates possess strong communication skills, previous experience in primary care, and relevant GCSE qualifications. We offer a supportive environment focused on staff welfare and patient care.