Patient Experience Coordinator (Medical Receptionist)

Victoria Medical Centre; Hebburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in the UK is seeking a full-time Medical Receptionist or two part-time Receptionists. Key responsibilities include managing patient appointments, answering queries, and performing administrative tasks while ensuring a welcoming experience for patients. Ideal candidates will have relevant qualifications and experience in a healthcare setting. Join a dedicated team in a supportive environment.

Qualifications

• Good standard of education expected with GCSE Maths and English at Grade C or Function Skills Level 2.
• NVQ Level 2 in Health and Social Care or Business Admin required.
• Experience in customer service and administrative duties.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Manage patient appointments and handle phone calls.
• Perform various administrative tasks and maintain accurate records.
• Serve as a liaison between patients and clinical staff.

Skills

Communication skills

Customer service

Problem-solving

Education

GCSE Maths and English at Grade C or Functional Skills Level 2

NVQ Level 2 in Health and Social Care or Business Admin

Tools

EMIS Web

Job description

A healthcare practice in the UK is seeking a full-time Medical Receptionist or two part-time Receptionists. Key responsibilities include managing patient appointments, answering queries, and performing administrative tasks while ensuring a welcoming experience for patients. Ideal candidates will have relevant qualifications and experience in a healthcare setting. Join a dedicated team in a supportive environment.