Patient Experience Advisor - Part-Time (Saturdays)

OPTICAL EXPRESS; Johnstone; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Pension scheme

Employee Assistance Programme

Job summary

Optical Express in Johnstone is seeking a Part-time Patient Advisor to welcome patients and support their journey from entry to post-treatment communication. You will build relationships, manage records, and ensure a smooth clinic experience. Training is provided to help you excel in a patient-focused environment.

The role offers a friendly team, a supportive culture, and a comprehensive range of benefits while maintaining a strong service ethos for patients and colleagues alike.

Qualifications

• Passionate about providing world-class customer service.
• Strong organisational skills and ability to communicate clearly with diverse people.
• Present a professional image and be motivated to succeed.

Responsibilities

• Build relationships with patients and maintain regular communication before and after treatment.
• Accurately maintaining customer records.

Skills

Customer service

Communication

Organisational skills

Presentable appearance

Motivated and driven

Tools

CRM systems

Job description

Optical Express in Johnstone is seeking a Part-time Patient Advisor to welcome patients and support their journey from entry to post-treatment communication. You will build relationships, manage records, and ensure a smooth clinic experience. Training is provided to help you excel in a patient-focused environment.

The role offers a friendly team, a supportive culture, and a comprehensive range of benefits while maintaining a strong service ethos for patients and colleagues alike.