Patient Advisor Optical Express

Optical Express Group; Kirkintilloch; Remote; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Free and discounted optical products

Modern working environment with superb

Genuine investment in training and car

Career progression

Job summary

Optical Express Group in Kirkintilloch is seeking a Patient Advisor to greet patients, educate about treatments, and ensure a welcoming clinic experience. You will be the first point of contact, helping patients feel like a superstar from entry to post-treatment follow-up.

You will build relationships with patients, maintain accurate records, and uphold exceptional standards of service. A friendly, professional appearance and strong organizational skills are essential to succeed in this role.

Qualifications

• Heaps of passion for providing world-class customer service.
• Strong organisational skills.
• Clear and articulate communication with a diverse range of people.
• Presentable and well maintained appearance.
• Motivated and driven to succeed.

Responsibilities

• Building relationships with patients and ensuring regular communication before and after treatment.
• Accurately maintaining customer records.

Skills

Customer service

Communication

Organisation

Presentable appearance

Motivation to succeed

Job description

Job Title - Patient Advisor

Location - Kirkintilloch

Hours - Full Time - 40 Hours, must be available Saturdays

Salary - Competitive, bonus & benefits, full training will be given

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics.

Our Patient advisors are the face of Optical Express as they are often the first person the patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication before and after treatment
• Accurately maintaining customer records

Are you our ideal candidate? The answer is yes if you:

• Have heaps of passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Like to look presentable and well maintained
• Are motivated and driven to succeed

A career at Optical Express is fulfilling, fun and rewarding. As an employee you can benefit from the following:

• Competitive salary
• Free and discounted optical products/procedures
• Modern working environment with superb technology support
• Genuine investment in your training and career progression