Patient Experience & Care Advisor

Optical Express Group; Ayr; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

State of the art working environments

33 days annual leave

Free Laser Eye Surgery & Intraocular L

Free eye tests

Discounted prescription eyewear & sunn

Optical Express friends and family

Ongoing training and development

Pension scheme

Exclusive offers & rewards

Employee Assistance Programme

Résumé du poste

Optical Express Group in Ayr is seeking a Patient Advisor to support patients through the journey of vision correction surgery. You will assist clinicians, welcome patients, and help manage consultations, scheduling, and aftercare with a focus on delivering exceptional service.

The role requires flexibility to work weekends and offers full training, benefits, and a salary of £27,000 per year.

Qualifications

• Previous experience of a patient facing role.
• Excellent communication and interpersonal skills.
• High attention to detail and organisational skills.
• Proficient with use of digital and diagnostic technology.
• Experience within healthcare or high-end retail would be preferred.
• Strong commercial awareness.

Responsabilités

• Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
• Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Connaissances

Communication skills

Attention to detail

Organisational skills

Digital/diagnostic tech

Healthcare/retail experience

Commercial awareness

Description du poste

Optical Express Group in Ayr is seeking a Patient Advisor to support patients through the journey of vision correction surgery. You will assist clinicians, welcome patients, and help manage consultations, scheduling, and aftercare with a focus on delivering exceptional service.

The role requires flexibility to work weekends and offers full training, benefits, and a salary of £27,000 per year.