Patient Advisor

OPTICAL EXPRESS; Kirkintilloch; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Free/discounted optical products

Modern technology support

Training and career progression

Job summary

Optical Express in Kirkintilloch is seeking a Patient Advisor to greet and assist patients, build rapport, and manage patient communications. You will be the face of our clinics, ensuring a superb patient experience from entry to post-treatment, with a strong emphasis on accuracy in record-keeping.

The role offers full-time hours (40 per week, Saturdays required), competitive salary, and access to training, bonuses, and benefits as part of our commitment to developing our people.

Qualifications

• Building relationships with patients and ensuring regular communication before and after treatment.
• Accurately maintaining customer records.

Responsibilities

• Building relationships with patients and ensuring regular communication before and after treatment.
• Accurately maintaining customer records.

Skills

Customer service

Organisational skills

Clear communication

Professional appearance

Motivation to succeed

Job description

Job Title - Patient Advisor

Location - Kirkintilloch

Hours - Full Time - 40 Hours, must be available Saturdays

Salary - Competitive, bonus & benefits, full training will be given

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

It's our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics.

Our Patient advisors are the face of Optical Express as they are often the first person the patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication before and after treatment
• Accurately maintaining customer records

Are you our ideal candidate? The answer is yes if you:

• Have heaps of passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Like to look presentable and well maintained
• Are motivated and driven to succeed

A career at Optical Express is fulfilling, fun and rewarding. As an employee you can benefit from the following:

• Competitive salary
• Free and discounted optical products/procedures
• Modern working environment with superb technology support
• Genuine investment in your training and career progression

If you believe you have the right skills and attributes for this role, we'd love to hear from you.