Patient Experience Champion - Frontline Clinic Advisor

OPTICAL EXPRESS; Kirkintilloch; Presencial; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Free/discounted optical products

Modern technology support

Training and career progression

Descripción de la vacante

Optical Express in Kirkintilloch is seeking a Patient Advisor to greet and assist patients, build rapport, and manage patient communications. You will be the face of our clinics, ensuring a superb patient experience from entry to post-treatment, with a strong emphasis on accuracy in record-keeping.

The role offers full-time hours (40 per week, Saturdays required), competitive salary, and access to training, bonuses, and benefits as part of our commitment to developing our people.

Formación

• Building relationships with patients and ensuring regular communication before and after treatment.
• Accurately maintaining customer records.

Responsabilidades

• Building relationships with patients and ensuring regular communication before and after treatment.
• Accurately maintaining customer records.

Conocimientos

Customer service

Organisational skills

Clear communication

Professional appearance

Motivation to succeed

Descripción del empleo

Optical Express in Kirkintilloch is seeking a Patient Advisor to greet and assist patients, build rapport, and manage patient communications. You will be the face of our clinics, ensuring a superb patient experience from entry to post-treatment, with a strong emphasis on accuracy in record-keeping.

The role offers full-time hours (40 per week, Saturdays required), competitive salary, and access to training, bonuses, and benefits as part of our commitment to developing our people.