Patient Advisor Optical Express

Optical Express Group; Johnstone; Remote; GBP 14,000 - 19,000; Part time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eyewear andSun

Friends and family discount

Ongoing training and development

Pension scheme

Exclusive offers and rewards

Employee Assistance Programme

Job summary

Optical Express in Johnstone is seeking a Patient Advisor to welcome patients and help them feel like a superstar from the moment they enter our clinics. This part-time role (16 hours per week, Saturdays required) focuses on exceptional service and accurate records.

You will build rapport with patients, maintain records, and support ongoing care. We offer a competitive salary, bonus and benefits, full training, 33 days’ annual leave, free eye tests and surgery, plus staff discounts.

Qualifications

• Heaps of passion for providing world-class customer service.
• Strong organisational skills.
• Clear and articulate communication with a diverse range of people.
• Presentable and well maintained.
• Motivated and driven to succeed.

Responsibilities

• Build relationships with patients and ensure regular communication before and after treatment.
• Accurately maintain customer records.

Skills

Customer service

Organisational skills

Clear communication

Presentable

Motivated and driven

Job description

Job Title – Patient Advisor

Location – Johnstone

Hours – Part-time, 16 hours per week (must be available on Saturdays)

Salary – Competitive, bonus & benefits, full training will be given

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics.

Our Patient Advisor’s are the face of Optical Express as they are often the first person the patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication before and after treatment
• Accurately maintaining customer records

Are you our ideal candidate? The answer is yes if you:

• Have heaps of passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Like to look presentable and well maintained
• Are motivated and driven to succeed

• A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
  • State of the art, modern working environments
  • 33 days annual leave*
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme
  • Access to a range of exclusive offers, discounts and rewards
  • Employee Assistance Programme and Wellbeing Solutions/Support