Patient Experience Advisor - Optical Clinic

Optical Express Group; Kirkintilloch; Remote; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Free and discounted optical products

Modern working environment with superb

Genuine investment in training and car

Career progression

Job summary

Optical Express Group in Kirkintilloch is seeking a Patient Advisor to greet patients, educate about treatments, and ensure a welcoming clinic experience. You will be the first point of contact, helping patients feel like a superstar from entry to post-treatment follow-up.

You will build relationships with patients, maintain accurate records, and uphold exceptional standards of service. A friendly, professional appearance and strong organizational skills are essential to succeed in this role.

Qualifications

• Heaps of passion for providing world-class customer service.
• Strong organisational skills.
• Clear and articulate communication with a diverse range of people.
• Presentable and well maintained appearance.
• Motivated and driven to succeed.

Responsibilities

• Building relationships with patients and ensuring regular communication before and after treatment.
• Accurately maintaining customer records.

Skills

Customer service

Communication

Organisation

Presentable appearance

Motivation to succeed

Job description

Optical Express Group in Kirkintilloch is seeking a Patient Advisor to greet patients, educate about treatments, and ensure a welcoming clinic experience. You will be the first point of contact, helping patients feel like a superstar from entry to post-treatment follow-up.

You will build relationships with patients, maintain accurate records, and uphold exceptional standards of service. A friendly, professional appearance and strong organizational skills are essential to succeed in this role.