Patient Experience Advisor (Part-Time Saturdays)

Optical Express Group; Johnstone; Remote; GBP 14,000 - 19,000; Part time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eyewear andSun

Friends and family discount

Ongoing training and development

Pension scheme

Exclusive offers and rewards

Employee Assistance Programme

Job summary

Optical Express in Johnstone is seeking a Patient Advisor to welcome patients and help them feel like a superstar from the moment they enter our clinics. This part-time role (16 hours per week, Saturdays required) focuses on exceptional service and accurate records.

You will build rapport with patients, maintain records, and support ongoing care. We offer a competitive salary, bonus and benefits, full training, 33 days’ annual leave, free eye tests and surgery, plus staff discounts.

Qualifications

• Heaps of passion for providing world-class customer service.
• Strong organisational skills.
• Clear and articulate communication with a diverse range of people.
• Presentable and well maintained.
• Motivated and driven to succeed.

Responsibilities

• Build relationships with patients and ensure regular communication before and after treatment.
• Accurately maintain customer records.

Skills

Customer service

Organisational skills

Clear communication

Presentable

Motivated and driven

Job description

Optical Express in Johnstone is seeking a Patient Advisor to welcome patients and help them feel like a superstar from the moment they enter our clinics. This part-time role (16 hours per week, Saturdays required) focuses on exceptional service and accurate records.

You will build rapport with patients, maintain records, and support ongoing care. We offer a competitive salary, bonus and benefits, full training, 33 days’ annual leave, free eye tests and surgery, plus staff discounts.