Patient Advisor

OPTICAL EXPRESS; Johnstone; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Pension scheme

Employee Assistance Programme

Job summary

Optical Express in Johnstone is seeking a Part-time Patient Advisor to welcome patients and support their journey from entry to post-treatment communication. You will build relationships, manage records, and ensure a smooth clinic experience. Training is provided to help you excel in a patient-focused environment.

The role offers a friendly team, a supportive culture, and a comprehensive range of benefits while maintaining a strong service ethos for patients and colleagues alike.

Qualifications

• Passionate about providing world-class customer service.
• Strong organisational skills and ability to communicate clearly with diverse people.
• Present a professional image and be motivated to succeed.

Responsibilities

• Build relationships with patients and maintain regular communication before and after treatment.
• Accurately maintaining customer records.

Skills

Customer service

Communication

Organisational skills

Presentable appearance

Motivated and driven

Tools

CRM systems

Job description

Job Title - Patient Advisor

Location - Johnstone

Hours - Part-time, 16 hours per week (must be available on Saturdays)

Salary - Competitive, bonus & benefits, full training will be given

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

It's our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics.

Our Patient Advisor's are the face of Optical Express as they are often the first person the patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication before and after treatment
• Accurately maintaining customer records

Are you our ideal candidate? The answer is yes if you:

• Have heaps of passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Like to look presentable and well maintained
• Are motivated and driven to succeed
• A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
  • State of the art, modern working environments
  • 33 days annual leave*
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme
  • Access to a range of exclusive offers, discounts and rewards
  • Employee Assistance Programme and Wellbeing Solutions/Support
  on

If you believe you have the right skills and attributes for this role, we'd love to hear from you.