Patient Advisor

Optical Express; York and North Yorkshire; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

State of the art working environments

29 days annual leave

Free Laser Eye Surgery

Discounted prescription eyewear

Ongoing training and development opportunities

Friend & family discount

Training and development

Job summary

A leading healthcare provider in York seeks a dedicated Patient Advisor to enhance patient experiences through exceptional service. In this part-time role, you will build strong relationships with patients, assist in consultations, and maintain accurate records. The position requires strong communication skills and a passion for patient care. Benefits include modern working environments, paid annual leave, ongoing training, and specialized eye care services. Join us in providing outstanding healthcare solutions.

Qualifications

• Passion for providing outstanding patient care.
• Ability to communicate clearly with patients from diverse backgrounds.
• Experience in a goal-oriented environment.
• Previous experience working towards sale targets and personal KPI’s.
• Are motivated and driven to succeed.

Responsibilities

• Build relationships with patients before and after their treatment.
• Assist in patient consultations and health checks.
• Maintain accurate patient records and schedules for treatments.
• Assisting patients to complete health questionnaires.
• Introducing patients to their optometrist.
• Scheduling treatment date.
• Discussing finance options.
• Accurately maintaining patient records.

Skills

World-class customer service

Strong organisational skills

Clear communication skills

Experience with sales targets

Motivation and drive to succeed

Job description

Hours: Part Time – 16 hrs per week – 2 days (Mon & Fri) with potential to work additional 8 more hours

Location: York

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Benefits

• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Responsibilities

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records

Qualifications

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Previous experience working towards sale targets and personal KPI’s
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.

Seniority level

Not Applicable

Employment type

Part-time

Job function

Hospitals and Health Care