Patient Advisor Optical Express

Optical Express Group; Dudley; Hybrid; GBP 24,000 - 29,000; Part time

Benefits offered by this job

33 days annual leave (Pro Rata)

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted eyewear

Pension scheme

Employee discounts and rewards

Employee Assistance Programme

Job summary

Optical Express Group is looking for a Patient Advisor in Dudley to welcome patients and support their journey from entry to post-treatment. This part-time role (24 hours/week) requires weekend availability and offers a salary of £26,500 per annum plus a pro rata bonus.

Location flexibility includes covering Wolverhampton. You will build relationships with patients, assist in consultations, perform eye scans, help with questionnaires, schedule treatment dates and discuss finance options.

Qualifications

• Passion for providing world-class customer service
• Strong organisational skills
• Clear and articulate communication with diverse people

Responsibilities

• Build relationships with patients and ensure regular communication prior to and following treatment
• Assist in patient consultations
• Scan patients’ eyes using state-of-the-art equipment as part of a full health check
• Assist patients to complete health questionnaires
• Introduce patients to their optometrist
• Schedule treatment dates
• Discuss finance options
• Accurately maintain patient records

Skills

Customer service

Communication

Organisation

Job description

Job Title – Patient Advisor

Hours: Part Time – 24 hours (Must be happy to work weekends)

Salary: £26,500 per annum + Bonus ( Pro Rata )

Location: Dudley (Must be able to also cover Wolverhampton)

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave ( Pro Rata )
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

It's our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.