Patient Experience Advisor

Southern Health NHS Foundation Trust; Southampton; Hybrid; GBP 20.000 - 22.000; Vollzeit

Benefits dieser Stelle

Level 2 Apprenticeship

Full induction and support

Zusammenfassung

Wight Healthcare is seeking a Patient Contact Advisor to join our NHS service at Royal South Hants Hospital, Southampton, offering flexible hours and work-life balance. The role involves talking with the public, clinical teams and external stakeholders, recording data in information systems, and delivering a friendly, engaging service while working rosters across early, late and weekend shifts.

We support your development with an induction and the opportunity to complete a Level 2 Customer

Qualifikationen

• Friendly and talkative individuals who are confident talking on the phone and using information systems to record data.

Aufgaben

• Communicate with members of the public, clinical teams and external stakeholders to contribute to the efficiency of the healthcare being provided across the South Coast.
• Record data in information systems to support service delivery and performance.
• Be part of a roster that includes early, late and weekend shifts, with some enhanced pay for certain shifts.

Kenntnisse

Phone communication

Interpersonal skills

Data entry

Ausbildung

Level 2 Qualification in Customer Service

Tools

Information systems

Jobbeschreibung

Wight Healthcare is seeking a Patient Contact Advisor to join our NHS service at Royal South Hants Hospital, Southampton, offering flexible hours and work-life balance. The role involves talking with the public, clinical teams and external stakeholders, recording data in information systems, and delivering a friendly, engaging service while working rosters across early, late and weekend shifts.

We support your development with an induction and the opportunity to complete a Level 2 Customer