Outpatient Scheduling & Patient Access Advisor

Cleveland Clinic; Greater London; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Pension plan

Private medical & dental insurance

Life assurance

Cycle to work

Wellbeing hub

Earned wage access

Discounts on travel and more

Job summary

Cleveland Clinic London is seeking a patient-focused Scheduling Associate to support our busy outpatient bookings. You will be the first point of contact for patients, ensuring accurate demographics and financial data before visits and delivering excellent customer service in a high-acuity hospital environment.

You will facilitate scheduling to maintain an efficient booking service, contact patients with missing data, liaise with insurers for authorisation, and promote MyChart for

Qualifications

• Experience in a healthcare related setting or Contact Centre is essential.
• Experience of patient bookings via hospital computer software is preferred.
• Proficient in Microsoft Office (Excel, Word, etc.).
• Outstanding customer service, confidentiality and interpersonal skills.

Responsibilities

• Coordinate outpatient scheduling to ensure an efficient, customer-focused booking service.
• Contact patients with outstanding registration data and complete scheduling within agreed time scales.
• Collect accurate demographic and financial details.
• Liaise with insurance payers to ensure authorisation is in place.
• Provide cost estimates to self-pay patients and collect fees where appropriate.
• Promote and encourage sign up to MyChart to enable patients to manage their information.
• Assign incomplete bookings to pre-registration queue for completion.
• Liaise with clinical departments to ensure correct scheduling workflows.
• Communicate with relevant clinical departments to deliver a seamless patient journey.
• Cross train across Patient Access areas.
• Follow hospital policies on attendance, confidentiality, dress code and ID display.
• Complete mandatory education and training.
• Other duties as assigned.

Skills

Excellent communication

Team player

Microsoft Office

Excel

Word

Customer service

Interpersonal skills

Independent work

Healthcare experience

Tools

Hospital scheduling software

Microsoft Office Suite

Job description

Cleveland Clinic London is seeking a patient-focused Scheduling Associate to support our busy outpatient bookings. You will be the first point of contact for patients, ensuring accurate demographics and financial data before visits and delivering excellent customer service in a high-acuity hospital environment.

You will facilitate scheduling to maintain an efficient booking service, contact patients with missing data, liaise with insurers for authorisation, and promote MyChart for