Patient Advisor

St Joseph's Hospital; Newport; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Free Parking

Private Healthcare for you & a family

Free Tea, coffee & Fruit

Subsidised food & drinks in our St Joe

Job summary

St Joseph's Hospital in Newport seeks a Patient Advisor for Outpatient Bookings to deliver outstanding customer service and guide patients through their healthcare journey. You will handle enquiries, schedule appointments, and provide accurate information in a fast-paced setting.

The role requires excellent communication and a customer-first mindset, with experience in healthcare environments and CRM systems preferred. Flexibility to cover across hours supports outpatient growth.

Qualifications

• Experience in delivering high-quality customer service in a healthcare setting.
• Ability to communicate clearly with patients and colleagues.
• Familiarity with CRM systems and managing patient information.
• Experience working in a healthcare environment is advantageous.

Responsibilities

• Manage patient enquiries and appointments with accuracy and professionalism.
• Provide accurate information and support to patients throughout their journey.
• Work within a fast-paced, target-driven call-handling team.
• Utilise CRM systems to track patient interactions and records.
• Deliver exceptional customer service to support outpatient services.

Skills

Customer service

Communication

CRM systems

Healthcare experience

Education

Further education qualification (A level/BTEC)

Job description

Hours: 37.5 hours over Monday to Sunday (must be flexible between 8am-8pm)

Salary: £28,565 per annum

We welcome applicants from all candidates, however; please note, we are unable to offer visa sponsorship at this time.

• Free Parking
• Private Healthcare for you & a family member
• Free Tea, coffee & Fruit
• Subsidised food & drinks in our St Joe's café

St Joseph's Values

Full Job Description can be found on our website, but here's the need to know at a glance.

As our Patient Advisor - Outpatient Bookings, you'll play a key role in providing an exceptional experience for patients from their very first interaction with St Joseph's Hospital. Working within a friendly, fast-paced, and target-driven team, you'll guide patients through their healthcare journey, manage enquiries and appointments, and deliver outstanding customer service while supporting the growth and success of our outpatient services.

Job Summary

The Outpatient Bookings team is dedicated to delivering exceptional customer service, consistently striving to exceed the expectations of patients, consultants, and colleagues. We are looking for an enthusiastic, self-motivated, and customer-focused individual to join our team. The successful candidate will manage patient enquiries and appointments, provide accurate information and support, and contribute to team objectives while ensuring every patient receives a professional, efficient, and positive experience.

• Working within call-handling sales team.
• Worked in Customer Services environment.
• Willingness to learn and contribute to the efficient working of a target driven team.
• Self-motivated and target driven.
• Excellent customer service skills and the understanding of how this benefits the business
• Excellent communication skills, both verbal and written
• Further Education Qualification e.g. A level, BTEC.
• Worked within CRM Systems.
• Worked in healthcare environment.

Additional Information

- Taking reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, the hospitals Safety, Health and Environment Policies and procedures and to cooperate with the hospital on any legal duties placed on it as the employer.

- This job description is not designed to be an exhaustive list of duties and responsibilities but represents the current key areas of work. There will be additional duties and responsibilities implicit within the role.

- The post holder’s duties will at all times, be carried out in compliance with Hospital policies and procedures. In particular, the post holder will act in accordance with the Equal Opportunities, Grievance, Disciplinary and Health & Safety Policies, as well as dealing with complaints, confidentiality and quality matters.

- Staff may be required to work in any department to meet the needs of the service, with potentially variable patterns of work that may include weekend working.

- The post-holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act and ensure compliance with associated legislative and Hospital policy.

The closing date for applications is 19th October 2026.

Please note that we will only contact you should you be shortlisted for an interview.

We reserve the right to close vacancies prior to the advertised closing date, if a large number of suitable applications are received. We encourage early applications to ensure consideration.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.