Patient Booking Administrator

SAH Diagnostics; Bath; On-site; GBP 24,000 - 27,000; Full time

Job summary

SAH Diagnostics is seeking a Patient Booking Administrator to coordinate outpatient appointments and support clinic delivery. You will manage bookings, backfill cancellations, and maintain accurate pathway records using Trust systems to ensure clinics run smoothly and patients are seen promptly.

This fixed-term, full-time role (37.5 hours) is office-based at UWE Bristol Future Space, with ASAP start and a salary of £24,639.

Qualifications

• NHS administrative or patient booking experience preferred.
• Experience using patient scheduling systems.
• Strong organisational and communication skills.
• Ability to manage high-volume workloads and competing priorities.
• Professional and compassionate approach.

Responsibilities

• Book outpatient appointments and procedure sessions
• Actively backfill cancellations to maximise clinic utilisation
• Maintain accurate patient records on Trust systems
• Liaise with patients, clinicians, and Trust teams professionally
• Support pathway coordination, scheduling, and tracking activity
• Contribute to efficient service delivery and patient experience

Skills

NHS admin experience

Patient scheduling systems

Organisation

Communication

Workload management

Professionalism and compassion

Job description

Job Title: Patient Booking Administrator

Employment Type:

Fixed-Term (6 Months, with possible extension) Full time office based 37.5 hours per week

Location:

UWE Bristol Future Space

Start Date:

ASAP

Salary:

£24,639

This role is central to ensuring patients are booked efficiently, appointments are coordinated accurately, and clinic capacity is used effectively. Working closely with clinical and operational teams, you will help support timely access to care and contribute directly to reducing waiting times and improving the overall patient journey.

About the Role

As a Patient Booking Administrator, you will be responsible for coordinating outpatient appointments and supporting the smooth delivery of our clinics. You will manage patient bookings, backfill cancellations, and maintain accurate pathway records using Trust systems. Working closely with clinical and operational teams, you will help ensure clinics run efficiently and patients are seen in a timely manner. This role is essential to maximising capacity and reducing waiting times.

Key Responsibilities

• Book outpatient appointments and procedure sessions
• Actively backfill cancellations to maximise clinic utilisation
• Maintain accurate patient records on Trust systems
• Liaise with patients, clinicians, and Trust teams professionally
• Support pathway coordination, scheduling, and tracking activity
• Contribute to efficient service delivery and patient experience

Qualifications & Skills

• Previous NHS administrative or patient booking experience
• Experience using patient scheduling systems
• Strong organisational and communication skills
• Ability to manage high-volume workloads and competing priorities
• Professional and compassionate approach

Benefits

• Competitive salary dependent on experience
• Fixed-term role with clear scope and structure
• Supportive clinical and administrative teams
• Opportunity to contribute directly to NHS access and waiting list reduction
• Well-defined processes and expectations

Please note: We can only accept applications from candidates who can provide evidence of UK Right to Work.

SAH Diagnostics is an equal opportunities employer and welcomes applications from all backgrounds.