Hospital Customer Experience Manager

St Joseph's Hospital; Newport; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Free Parking

Private Healthcare

Tea & Coffee

Fresh fruit

Café discounts

Job summary

St Joseph's Hospital in Newport, Wales, is seeking a Customer Service Manager to lead our patient-centered customer service teams. You will drive service excellence across the patient journey and inspire high performance while supporting efficient operations throughout the hospital.

The role oversees day-to-day operations, develops staff, and collaborates with colleagues to meet departmental and organisational goals. 37.5 hours/week, £40,000 p.a., with private healthcare and more.

Qualifications

• As our Customer Service Manager, you will lead teams and drive patient-centered service.
• You will oversee day-to-day operations and support staff development.
• You will collaborate across the organisation to achieve objectives.

Responsibilities

• Lead customer service teams to deliver an exceptional patient experience.
• Drive service improvements and high performance.
• Ensure efficient, patient-focused service delivery.

Skills

Leadership

People management

Communication

Customer service

Organisational skills

Problem solving

IT skills

Job description

St Joseph's Hospital in Newport, Wales, is seeking a Customer Service Manager to lead our patient-centered customer service teams. You will drive service excellence across the patient journey and inspire high performance while supporting efficient operations throughout the hospital.

The role oversees day-to-day operations, develops staff, and collaborates with colleagues to meet departmental and organisational goals. 37.5 hours/week, £40,000 p.a., with private healthcare and more.