Vision Care Experience Specialist

Optical Express Group; City of Edinburgh; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Industry-leading salary

33 days annual leave

Free laser eye surgery

Free eye tests

Eyewear discounts

Family discounts

Training & development

Pension scheme

Job summary

Optical Express are seeking a Patient Advisor in Edinburgh Haymarket to deliver a premium patient journey. You will support clinicians, handling bookings, consultations and aftercare while maintaining exceptional service standards.

The role requires a flexible, weekend-capable schedule and offers full training, a competitive salary, and strong bonus potential in a market-leading environment.

Qualifications

• Previous experience in a patient-facing role.
• Excellent communication and interpersonal skills.
• High attention to detail and good organisational skills.
• Proficient with digital and diagnostic technology.
• Experience in healthcare or high-end retail would be preferred.
• Strong commercial awareness.

Responsibilities

• Support Patients undergoing vision correction surgery across all steps of the patient pathway, building rapport and maintaining confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation, while communicating benefits of our technology.
• Support in delivery of consultations for optometrists and/or surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Skills

Patient-facing role

Communication

Attention to detail

Organisational skills

Digital/diagnostic tech

Commercial awareness

Job description

Optical Express are seeking a Patient Advisor in Edinburgh Haymarket to deliver a premium patient journey. You will support clinicians, handling bookings, consultations and aftercare while maintaining exceptional service standards.

The role requires a flexible, weekend-capable schedule and offers full training, a competitive salary, and strong bonus potential in a market-leading environment.