Patient Experience Advisor - 5-Star Care & Growth

Optical Express Westfield Limited; Coseley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking a Patient Advisor to enhance patient care and ensure a smooth journey through the diagnosis and treatment process. Responsibilities include building relationships with patients, performing eye scans, and maintaining records. The ideal candidate is driven, skilled in communication and negotiation, and has experience with sales targets. The role offers a competitive salary, bonus potential, and numerous employee benefits including training and development opportunities.

Benefits

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Training and development opportunities

Pension scheme

Qualifications

• Passion for excellence and willingness to succeed.
• Experience working towards sales targets and personal KPIs.

Responsibilities

• Build strong relationships with patients.
• Perform diagnostic eye scans after training.
• Relay patient information to ensure smooth journey.
• Maintain accurate patient records.
• Arrange affordable finance options for patients.
• Schedule consultations and surgeries.

Skills

Excellent written and verbal communication skills

Strong negotiation skills

Strong organisational skills

Self-motivated

Commercially aware

Job description

A leading healthcare provider in Birmingham is seeking a Patient Advisor to enhance patient care and ensure a smooth journey through the diagnosis and treatment process. Responsibilities include building relationships with patients, performing eye scans, and maintaining records. The ideal candidate is driven, skilled in communication and negotiation, and has experience with sales targets. The role offers a competitive salary, bonus potential, and numerous employee benefits including training and development opportunities.