Patient Experience & Services Advisor

Nuffield Health Careers; Hereford; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Cycle to work scheme

Financial wellbeing support

Job summary

Hereford Hospital in Hereford is seeking a Customer Services Advisor to welcome patients and visitors with confidence and empathy. You will handle enquiries, support the bookings team and help shape service delivery across the hospital.

You will communicate clearly, work flexibly, and use basic Word and Excel. The role is full-time (37.5 hours) and pays £25,038 per annum, with a benefits package including cycle-to-work and financial wellbeing support.

Qualifications

• Experience in customer service environments.
• Excellent interpersonal and communication skills.
• Comfort with basic computer tasks (Word/Excel).

Responsibilities

• Handle customer enquiries (telephone and internet) and provide service information.
• Support Hospital Bookings Teams to resolve customer queries.
• Introduce new processes to improve customer advice and service.
• Assist in developing and implementing business development and marketing plans.
• Provide advice to team members and the wider hospital.
• Develop constructive relationships with internal and external stakeholders.
• Promote the Nuffield Health brand across stakeholders.

Skills

Customer service

Communication skills

Word and Excel

Tools

Word

Excel

Job description

Hereford Hospital in Hereford is seeking a Customer Services Advisor to welcome patients and visitors with confidence and empathy. You will handle enquiries, support the bookings team and help shape service delivery across the hospital.

You will communicate clearly, work flexibly, and use basic Word and Excel. The role is full-time (37.5 hours) and pays £25,038 per annum, with a benefits package including cycle-to-work and financial wellbeing support.