Apprenticeship - Patient Contact Advisor

Southern Health NHS Foundation Trust; Southampton; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Level 2 Apprenticeship

Full induction and support

Job summary

Wight Healthcare is seeking a Patient Contact Advisor to join our NHS service at Royal South Hants Hospital, Southampton, offering flexible hours and work-life balance. The role involves talking with the public, clinical teams and external stakeholders, recording data in information systems, and delivering a friendly, engaging service while working rosters across early, late and weekend shifts.

We support your development with an induction and the opportunity to complete a Level 2 Customer

Qualifications

• Friendly and talkative individuals who are confident talking on the phone and using information systems to record data.

Responsibilities

• Communicate with members of the public, clinical teams and external stakeholders to contribute to the efficiency of the healthcare being provided across the South Coast.
• Record data in information systems to support service delivery and performance.
• Be part of a roster that includes early, late and weekend shifts, with some enhanced pay for certain shifts.

Skills

Phone communication

Interpersonal skills

Data entry

Education

Level 2 Qualification in Customer Service

Tools

Information systems

Job description

Looking for your opportunity to start your career in the NHS?

We are looking for a Patient Contact Advisor to join our fast paced service, in a role that offers flexibility and work/life balance along with the opportunity to complete a Level 2 Qualification in Customer Service. Your role will predominantly be communicating with members of the public, our clinical teams and external stakeholders to contribute to the efficiency of the healthcare being provided across the South Coast. This role will be based at the Royal South Hants Hospital in Southampton.

This role would suit friendly and talkative individuals who are confident talking on the phone and using information systems to record data.

We are open 7 days per week from 8am to 8pm, including all bank holidays. You will be included in the roster to work a combination of early, late and weekend shifts (some shifts may have enhanced pay). Rota's are given 6 weeks in advance to allow you an excellent balance between work and home.

We want you to be driven to deliver a friendly and engaging experience to all our of service users. We're committed to providing you a full induction and support to enable you to complete your apprenticeship qualification.

Who knows what your next step in the NHS could be...