Apprenticeship - Patient Contact Advisor

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Southampton; On-site; GBP 17,000 - 21,000; Full time

Job summary

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is recruiting for an apprentice call handler to deliver a friendly, efficient and professional service. You will answer incoming calls, record patient data, and route messages to the appropriate service, while using information systems to log details.

Role includes a full induction and support to complete an apprenticeship qualification, with rosters across early, late and weekend shifts.

Responsibilities

• Answer all telephone calls in a courteous, professional and non-judgemental manner.
• Record data accurately in templates or in the patients' computerised records.
• Take messages from callers and ensure delivery to the correct service.
• Advise or signpost Healthcare Professionals using the Organization's policies, Procedures and Directory of Services.

Job description

Answer all telephone calls in an efficient, courteous, professional and non-judgemental manner. Maintain a high standard of work and remain professional at all times

Record all data accurately in templates or in the patients' computerised records

Ensure messages from all callers (patients and Healthcare Professionals) are taken and electronically delivered or appointed to the correct service

Manage instructions and queries from any Healthcare Professional from any HIOW service using policies, Procedures, Directory of Services and Intranet information to advise or signpost

This role would suit friendly and talkative individuals who are confident talking on the phone and using information systems to record data.

We are open 7 days per week from 8am to 8pm, including all bank holidays. You will be included in the roster to work a combination of early, late and weekend shifts (some shifts may have enhanced pay). Rota's are given 6 weeks in advance to allow you an excellent balance between work and home.

We want you to be driven to deliver a friendly and engaging experience to all our of service users. We're committed to providing you a full induction and support to enable you to complete your apprenticeship qualification.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.