Patient Experience Advisor - General Practice

One Wight Health; Ryde; In loco; GBP 14.000 - 21.000; Part-time

Vantaggi offerti da questo lavoro

25 days holidays (pro rata) + bank hol

Descrizione del lavoro

Cowes Medical Centre is advertising the Patient Advisor role through One Wight Health Ltd. The position is 27.5 hours per week on a two-week rotating pattern (AM 7.45-13.15, PM 13.00-18.30). Full-time considered up to 37.5 hours, Mon–Fri, 7.45-18.30.

Salary is £12.71 per hour, with 25 days holiday pro rata plus bank holidays. You will be the first point of contact for patients, handling inquiries, directing to the right service, and supporting clinical staff and practice management.

Competenze

• Minimum 2 years in a customer service role.
• Good IT skills and ability to learn new applications.
• English and Maths GCSE at level C or equivalent.

Mansioni

• Greet patients and visitors and direct them to the appropriate service.
• Provide initial information and refer to clinicians as needed.
• Maintain patient confidentiality and privacy.
• Support clinicians by contacting patients and booking appointments.
• Use digital tools to assist the smooth running of the practice.
• Work as part of a team to complete tasks in a timely manner.
• Attend training sessions as required.

Conoscenze

Excellent communication

Problem solving

Independent worker

Time management

Multitasking & detail

Resilience under pressure

Teamwork

Formazione

GCSE English & Maths C

Strumenti

Microsoft Office

SystmOne

Descrizione del lavoro

Cowes Medical Centre is advertising the Patient Advisor role through One Wight Health Ltd. The position is 27.5 hours per week on a two-week rotating pattern (AM 7.45-13.15, PM 13.00-18.30). Full-time considered up to 37.5 hours, Mon–Fri, 7.45-18.30.

Salary is £12.71 per hour, with 25 days holiday pro rata plus bank holidays. You will be the first point of contact for patients, handling inquiries, directing to the right service, and supporting clinical staff and practice management.