NHS 111 Health Advisor

Dorset HealthCare University NHS Foundation Trust; Ferndown; On-site; GBP 22,000 - 28,000; Full time

Job summary

Dorset HealthCare University NHS Foundation Trust is recruiting a Health Advisor for NHS 111. You will welcome callers, provide healthcare advice and be the first point of contact, supported by structured training at our Hub in St Leonards.

The role involves handling calls, recording information accurately, and maintaining patient confidentiality, with DBS check and right to work in the UK required.

Qualifications

• Excellent written and spoken English, adequate to carry out the role effectively.
• Strong communication and customer service skills.
• Ability to record information accurately and maintain confidentiality.

Responsibilities

• Receive telephone calls and other contacts from the public and healthcare professionals requiring assistance.
• Handle calls courteously, efficiently and meet immediate needs of the patient.
• Record information accurately and take appropriate action.
• Maintain confidentiality of all patient and Trust information.
• Participate in audit and quality of service improvement processes.

Skills

Telephony skills

IT skills

Written English

Spoken English

Communication skills

Customer service

Tools

IT systems

Job description

Are you a resilient individual who thrives in a busy customer or patient focused environment? This is your chance to come and join us as a Health Advisor for NHS 111.

You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive service to people across the Dorset community requiring healthcare advice and assistance.

Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. You will be fully supported with structured training at our Hub in St Leonards.

We offer a variety of rotas to suit your lifestyle- please see attached documents for rota examples. Availability of rotas changes dependent on the needs of the service, the exact rotas available will be discussed at interview.

We are passionate about the support and training we provide; you will have a period of supervised practise with our supportive team.

Training course information

Full time course : 37.5 hours per week

• Mon - Fri 9.00-17.00 Starting Monday 7th December - Wednesday 6th January inclusive.

No training ( annual leave) on 25th, 28th December and 1st January

Please note: 100% attendance at all training is a requirement of the role.

Your start date will be agreed after all pre-employment checks are confirmed as complete by HR services.

Interviews will be held week starting 26th October and will include a face to face interview and an assessment.

We are not able to offer virtual interviews, if you have a disability or health condition, we will be happy to discuss reasonable adjustments.

You must have demonstrable skills in written and spoken English, adequate to carry out the role effectively and a passion for providing excellent customer service. You do not need to have worked in healthcare before but have good communication skills as a Health Advisor.

Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.

Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.

Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required.

Always maintain the integrity and confidentiality of all patient and Trust information.

Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For further details / informal visits contact: Name: Julia Fionda Job title: Duty Manager Email address: [e-mail] Telephone number: 0300 369 0004