Patient Engagement Lead

Practice Plus Group; City Of London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A healthcare organization is seeking a Patient Engagement Lead to enhance patient satisfaction in HMP Belmarsh, a maximum security prison in London. This role involves planning and executing engagement activities, managing peer support initiatives, and ensuring compliance with health standards. Successful candidates will have experience in peer representation and a commitment to professional development. The position offers a full-time salary of up to £32,000 per annum depending on experience.

Benefits

Discounts on shopping and leisure activities

Support for professional development

24/7 employee assistance helpline

Qualifications

• GCSE in English and Maths or equivalent level.
• Experienced in peer representation in a criminal justice setting.
• Commitment to further training and education.

Responsibilities

• Improve patient engagement activities and satisfaction.
• Plan and deliver projects aligned with patient needs.
• Act as point of contact for patient engagement inquiries.
• Manage the health champion peer support model.
• Oversee engagement activities with timely evaluations.

Skills

English and Maths at GCSE level C/4 or above

IT competence (Microsoft Office)

Peer representative experience

Face-to-face engagement skills

Group facilitation and note-taking skills

Job description

Overview

We have an exciting opportunity for a Patient Engagement Lead to join our Healthcare Team at HMP Belmarsh, a category A prison located in London. HMP Belmarsh is a maximum security male prison with a capacity for 910 males. This role ensures patients receive the best quality care and supports the team.

Hours

Monday - Friday, 0900 - 1700.

Salary

Full-time; annual salary up to £32,000 per annum (FTE), depending on experience.

How we support you

• Bespoke induction including Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Bespoke Learning Management System
• Support from the wider team

Main duties

• Improve and sustain patient engagement activities and satisfaction through effective service user engagement and peer‑led forums.
• Plan and deliver projects/programmes aligned with patient needs and priorities, involving patients where possible.
• Act as point of contact and respond to patient engagement enquiries from staff, external partners, and patients.
• Oversee and manage the health champion peer support model, including delivery of Health Champion training across the region.
• Ensure statutory and organisational requirements are met; conduct engagement activities frequently across all sites with timely evaluations and provide feedback to patients, staff, and partners.

Benefits

• Discounts on shopping and leisure activities
• Support to grow in your role and continue professional development
• 24/7 employee assistance helpline and financial assistance when needed

About us

The Health in Justice team at Practice Plus Group provides NHS services to over 53 prisons, young offenders and immigration removal centres, impacting more than 40,000 patients in secure environments.

Practice Plus Group stands by core values: treat patients and each other as we would like to be treated, act with integrity, embrace diversity, and strive to do things better together.

Qualifications

• English and Maths at GCSE level C/4 or above, or Functional Skills Level 2 in English and Maths (certificate evidence required).
• IT competent (Microsoft Office programmes).
• A commitment to further training/education and continuous professional development.
• Peer representative experience in a criminal justice setting (health, housing, substance use).
• Face‑to‑face engagement skills.
• Group facilitation and note‑taking skills.

Eligibility

Candidates are required to have a legal right to work in the UK. Due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires an application to the Disclosure and Barring Service (formerly CRB).

Employer details

Practice Plus Group

Address

HMP Belmarsh
Western Way
London
SE28 0EB

Website

https://practiceplusgroup.com/our-jobs/join-our-team/