Patient Engagement and Involvement Facilitator

Lewisham and Greenwich NHS Trust; Greater London; On-site; GBP 38,000 - 47,000; Full time

Job summary

A healthcare trust in Greater London seeks a Patient Engagement and Involvement Facilitator to enhance patient involvement initiatives and ensure effective feedback mechanisms. The role requires NHS experience and strong communication skills to lead projects that engage service users and improve patient experiences. This full-time position offers a salary of £38,682 to £46,580 per annum plus HCA.

Qualifications

• Significant NHS experience or in a similar role.
• Knowledge of public involvement and coproduction principles.
• Experience in events organisation with large groups.

Responsibilities

• Lead development of the Trust's involvement register.
• Support the development of a Patient Involvement Strategy.
• Champion and support involvement work across the Trust.

Skills

Public engagement

Interpersonal communication

Project management

Education

Degree or equivalent experience

Further training to post graduate diploma level

Tools

Excel

Word

Job description

Patient Engagement and Involvement Facilitator

The post holder is accountable to the Associate Director of Quality and Governance but reports to the Patient Experience Manager.

In conjunction with the Patient Experience Manager, you will lead on a range of initiatives to ensure that we involve and listen to our patients, relatives and carers, enabling them to feedback effectively at different points in their journey and ensuring that they are aware of how the Trust is responding to any issues that they raise.

You will provide guidance to Divisions on involvement working with them to deliver successful projects, including local and national projects and those required as part of the Trust and sector commissioners' performance framework, to engage service users

Main duties of the job

You will lead on the development of the Trust's involvement register, including actively identifying, and supporting recruitment of experts by experience such as Public Voice Partners and members of our various patient boards within the Trust. You will also maintain an overview of patient involvement and related patient experience data and activity across the Trust, measuring patient experience and supporting staff to translate their results into meaningful, practical actions to generate improvements.

You will deliver training to staff on involving the public in service improvement work. You will support staff in encouraging the public to participate in engagement activities such as listening events, focus groups and completing surveys.

You will work under the supervision and direction of the Patient Experience Manager, but willbe required to be proactive and act on your own initiative where the need arises.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Job responsibilities

Champion and support involvement work across the Trust.

Support the development and implementation of a Patient Involvement Strategy as part of the Patient Experience Strategy.

Build strong relationships with people who use our services, their families, carers, staff, and key external stakeholders, thus gaining a better understanding and insight into their views.

Attend relevant internal and external meetings as required to ensure the effective dissemination of information. Produce reports and papers on involvement to the Co-production Board, executive groups and other committees as required.

Develop and manage relationships with external groups to foster involvement of the public.

Support the active involvement of patient groups such as the Patient Participation Forum and Youth Board in improvement opportunities.

Identify potential projects/activities to be advertised.

Be an expert resource to teams to achieve service improvement through patient and public feedback and engagement, delivering training and driving teams to achieve projects to the required timescale.

Conduct interviews with patients and the public to gather feedback on their experience of Trust services in an impartial manner ensuring that you do not in any way influence the patients responses. This may require you to travel to other sites in the borough, including patients own homes.

Implement public feedback systems effectively to deliver in accordance with the changing needs of the Trust.

Create and update planning tools, such as surveys, questionnaires, data collection spreadsheets, project plans, and action tables in Excel and Word.

Utilise any other project management methods/tools that may assist with efficient ongoing management and timely delivery of projects.

Keep up to date on national requirements through the Picker website, CQC website, NHSE website and through contacts with these organisations.

Be a specialist directly accessible by all staff with respect to public and service user engagement activity.

Prepare and present evaluation findings that may challenge practice in clinical services, working through difficulties encountered, and making practical recommendations for change.

Maintain a positive, open and participatory, attitude to maximise teams engagement in team activity; however, when indicated and appropriate to act with authority to ensure compliance with the objectives of the role.

Person Specification

Qualifications

• Degree or equivalent experience plus further training and experience to post graduate diploma level equivalent
• Significant NHS experience or previous experience in similar role
• Knowledge of different learning activities, techniques and principles for public involvement and coproduction.

Experience

• Experience in public engagement and involvement.
• Knowledge of different learning activities, techniques and principles for public involvement and coproduction.
• A background in events organisation involving large numbers of people.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£38,682 to £46,580 a yearper annum plus HCA