Patient Coordinator/Receptionist

Smart Dental Care; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A professional dental practice in Croxteth is seeking a full-time Dental Receptionist to ensure a smooth patient experience. The role involves coordinating appointments, assisting with communications, and providing administrative support within a busy environment. Candidates should have at least 1 year of relevant experience and excellent patient care skills. This position offers competitive pay, training support, and career development opportunities within a larger dental group.

Benefits

Competitive hourly rate

Paid training and CPD

Holiday entitlement plus bank holidays

Employee dental treatment discount

Mental health and wellbeing support

Career progression routes

Qualifications

• Minimum of 1 year's experience in a dental or healthcare reception role.
• Confident using dental or medical digital systems.

Responsibilities

• Welcoming and assisting patients with professionalism.
• Managing appointment bookings, recalls, and cancellations.
• Maintaining accurate patient records and documentation.

Skills

Excellent communication skills

Patient care skills

Attention to detail

Ability to multitask

Team player

Tools

Dental software

Job description

Dental Receptionist/Full-Time/Croxteth, Liverpool

Join a welcoming and professional dental team in Croxteth, where patient care, teamwork and development are at the heart of what we do. We are looking for an experienced Dental Receptionist to become the friendly, organised first point of contact for our busy practice.

We are recruiting for a full‑time position, with final hours and working days confirmed at interview.

For the right candidates, we are also open to offering two part‑time roles instead of one full‑time position.

The Role

As our Dental Receptionist, you will play a key role in ensuring every patient has a smooth and positive experience. You will be responsible for coordinating appointments, supporting patient communication, and assisting clinicians to help the practice run efficiently.

Key responsibilities include:

• Welcoming and assisting patients with professionalism and care
• Managing appointment bookings, recalls, waiting lists and cancellations
• Using dental software to maintain accurate patient records and documentation
• Supporting treatment plans, consent processes and financial discussions
• Providing administrative support to clinicians and the Practice Manager
• Maintaining a calm, organised and friendly reception environment
• Ensuring confidentiality and GDPR compliance at all times

What We Offer

• Highly competitive hourly rate based on experience
• Up to £13+ per hour for candidates with GDC registration (Dental Nurses transitioning to reception welcome)
• Full‑time position (or two part‑time roles for suitable applicants)
• Paid training and CPD to support ongoing development
• Free uniform
• Holiday entitlement plus bank holidays
• Employee dental treatment discount
• Pension scheme
• Mental health and wellbeing support
• Regular team events and development opportunities
• Career progression routes within a growing dental group

What We’re Looking For

• A minimum of 1 year’s experience working in a dental or healthcare reception role (essential)
• Excellent communication and patient care skills
• Professional, reliable and well‑organised
• Confident using dental or medical digital systems
• Strong attention to detail and the ability to multitask in a busy environment
• A team player with a positive and supportive approach
• (Optional) GDC registration, desirable but not essential

About The Practice

Our Croxteth practice supports patients within the local community and the surrounding Liverpool areas. We are part of a wider established dental group with 100+ surgeries across 35 dental practices, providing access to excellent clinical standards, ongoing support, and real opportunities for career progression.

Ready to Apply

If you are an experienced Dental Receptionist or a qualified Dental Nurse looking to step into a reception-based role, we would be delighted to hear from you.

'Apply' today to take the next step in your dental career.