Patient Co-ordinator (Reception)

The Methodist Church in Britain; Old Down; On-site; GBP 12,000 - 17,000; Part time

Job summary

Price's Mill Surgery in Nailsworth seeks two part-time Patient Co-ordinator to join the front desk team. You will direct patients to the correct service, book appointments and handle repeat prescriptions while delivering friendly, efficient customer service.

Flexibility is essential as roles include rotating Saturday mornings to support enhanced access clinics; prior reception experience and good IT skills are required to manage SystmOne tasks and patient queries with confidentiality.

Qualifications

• GCSE level or equivalent required.
• Experience in an office or reception role is desirable.

Responsibilities

• Direct patients to the appropriate healthcare professional or service.
• Answer calls professionally and prioritise urgent requests.
• Book face-to-face and telephone appointments and triage questionnaires.
• Process repeat prescription requests and queries.
• Take messages and pass to clinicians via tasks.
• Register patients, including temporary registrations and online access requests.
• Deal with front desk enquiries and explain policies.
• Use SystmOne and Anima platforms daily.
• Maintain reception areas and carry out opening/closing duties.
• Liaise with pharmacies and healthcare workers to support improvements.

Skills

Customer service

IT skills

Interpersonal skills

Multi-tasking

Confidentiality

Effective communication

Education

GCSE level

Tools

MS Office

Job description

Two part-time Patient Co-ordinator posts sit on the front desk of Price's Mill Surgery, a GP practice in Nailsworth. The work centres on directing patients to the right healthcare professional or service, booking appointments and visits, and processing repeat prescription requests. Each post carries a fixed weekly rota and rotates Saturday mornings to cover enhanced access clinics, so flexibility across shifts is essential. Strong customer and interpersonal skills, and the ability to stay calm under pressure, decide fit.

What the job involves

• Assist and direct patients to the appropriate healthcare professional or service
• Answer calls professionally, prioritising urgent over routine and handling visit requests and emergency calls
• Book face-to-face and telephone appointments, visits and triage questionnaires, including for patients who cannot use Anima
• Process repeat prescription requests and prescription queries under practice guidelines
• Take accurate telephone messages, pass them to the right team member and record messages to clinicians via tasks
• Process patient registrations, including temporary patients, and online access requests
• Deal with front desk enquiries, explain practice policies, issue paperwork and take payment
• Use the SystmOne clinical system and Anima online platform daily
• Open and forward incoming post and send internal mail and samples
• Keep reception, consulting rooms and public areas tidy, stocked and safe, and carry out opening, locking and alarm duties on set days
• Liaise with pharmacies and other healthcare workers, and with management on service improvements
• Provide general assistance to the practice team and work flexibly, including Saturday rotation and absence cover

What’s required

Qualifications

• General education to GCSE level or equivalent

Experience

• Office or reception experience
• Experience of a non-clinical multi-tasking role

Skills & knowledge

• Good customer service skills
• Good IT skills, including MS Office and internet
• Interpersonal skills
• Ability to multi-task, prioritise and stay calm under pressure
• Understanding of confidentiality and data protection regulations
• Ability to communicate effectively and with patience

Other

• Flexibility to work rotational Saturday mornings and cover absence

Nice to have

• Customer Service NVQ
• Experience working with TPP SystmOne
• Experience of working in a GP practice in a non-clinical role

What’s offered

• Saturday overtime paid at normal rate or taken as TOIL