Patient Co-Ordinator

The Methodist Church in Britain; Parkgate; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

NHS Pension

Uniform provided

Job summary

Myrtle Group is seeking a patient co-ordinator to work across two GP surgeries. The role combines reception and front-of-house duties with registering and booking patients, handling enquiries, and passing information to the medical team.

You will move between the two sites, cover absence, and access to a car is required for site moves. Good communication and teamwork are essential to support a high standard of patient care.

Qualifications

• 3 GCSEs A-C including maths and English.
• Equivalent qualifications accepted, such as Key Skills level 2 in numeracy and literacy.
• Experience in a public or customer-facing role.
• Experience working to multiple competing deadlines.

Responsibilities

• Register patients and book appointments with accurate records.
• Act as focal point for enquiries and liaise with multidisciplinary staff and other health professionals.
• Respond to requests for help from patients, visitors and doctors; support clinicians as required.
• Request tests on behalf of clinicians via the ICE portal.
• Manage patient notes in line with practice procedures; keep records complete and accurate.
• Liaise with ambulance service, hospital clinics, other practices and community services.
• Open/close the building; prepare rooms; maintain security including alarms.
• Keep staff areas clean under infection control; manage kitchen rota.
• Work flexibly across both sites to cover absence and keep the business running.
• Help train new staff and support QOF, practice supervisors and management.

Skills

Car access

Computer literacy

Time management

Communication skills

Teamwork

Independent working

Education

GCSEs A-C including Maths and English

Key Skills Level 2 in numeracy & literacy

Tools

ICE portal

EMIS

Job description

Myrtle Group, formed in May 2024 by the merger of Heswall & Pensby Group Practice and Commonfield Road Surgery, is seeking a patient co‑ordinator to work across both surgeries. The post combines reception and front‑of‑house work with registering and booking patients, managing records, and passing enquiries to the medical team. Shifts vary across Monday to Friday, and the role involves moving between the two sites to cover absence. Access to a car is required for the site moves.

What the job involves

• Register patients, book appointments and keep patient information accurate, filed and followed up
• Act as the focal point for enquiries and messages for the medical team, liaising with multidisciplinary staff and other health professionals
• Respond to requests for help from patients, visitors and doctors, and support clinicians as required
• Request tests on behalf of clinicians via the ICE portal
• Manage patient notes in line with practice procedures, keeping records complete and accurate
• Liaise with agencies such as the ambulance service, hospital clinics, other practices and community services
• Open and close the building, prepare rooms, and maintain security including locking and alarms
• Keep staff communal areas clean under infection control procedures, including the kitchen rota
• Work flexibly across both sites to cover staff absence and sickness and keep the business running
• Help train new staff and support QOF, practice supervisors and the management team
• Cover additional areas including care navigation, administration, data quality, medicine management, non‑NHS work and front‑of‑house duties
• Keep up to date with practice policy and carry out other reasonable duties requested by the doctors and management

Qualifications

• 3 GCSEs at grade A-C or grade 4, including maths and English language
• Equivalent qualifications accepted, such as Key Skills level 2 in numeracy and literacy

Experience

• Experience in a public or customer‑facing role
• Experience working to multiple competing deadlines

Skills & knowledge

• Access to own car and ability to move between practice sites as required
• Computer literate
• Able to work under pressure and plan and organise time effectively
• Good communication across all staff groups and sensitive when dealing with patients
• Able to work as part of a team
• Able to work independently and use own initiative

Nice to have

• NVQ Level 3 in Administration
• AMSPAR Medical Terminology Level 2
• OCR/RSA Level 2 Word Processing
• OCR/RSA Level 2 Audio Transcription
• Familiarity with ICE and patient electronic records
• Experience in a GP practice or other healthcare environment
• Experience using EMIS
• Flexible attitude to work

What’s offered

• 5 weeks annual leave pro-rata, rising to 6 weeks pro-rata after 5 years' service
• NHS Pension
• Uniform provided
• Various working patterns across Monday to Friday, 4-5 days a week