Medical Receptionist - Part Time

The Methodist Church in Britain; Bury St Edmunds; Presencial; GBP 12 000 - 18 000; Tempo parcial

Resumo da oferta

Woolpit Health Centre is seeking a part-time Medical Receptionist to join the Practice Team. You will act as the first point of contact for patients in person and by phone, handle bookings, route calls, and process online requests via Anima. General admin duties include mail, records, and data input.

The role requires GCSE level or equivalent, experience with the public, and strong IT skills. Flexibility to cover sickness and holidays is expected.

Qualificações

• GCSE level or equivalent required.
• Experience with the general public is common.
• Proficient IT skills and ability to use reception software.

Responsabilidades

• Provide an effective reception service to patients and visitors.
• Answer the telephone and route calls to clinicians.
• Book, amend and cancel appointments using the system and manage online requests via Anima.
• Handle mail, scanning, filing and general admin tasks.
• Input data and code patient records as required.

Conhecimentos

Excellent communication

Strong IT skills

Clear telephone manner

Time management

Policy compliance

Teamwork / autonomous work

Formação académica

GCSE level or equivalent

Ferramentas

Office suite

Outlook

EMIS

Descrição da oferta de emprego

Woolpit Health Centre seeks a part-time Medical Receptionist for its Practice Team, acting as the first point of contact for patients in person and by phone. The work covers booking and amending appointments, routing calls to clinicians, handling online requests through Anima, and general admin such as mail and records. Shifts fall between 08:00 and 19:00 on a variable pattern, with cover for sickness and leave at short notice. Applicants must be able to work the service's core hours.

What the job involves

• Provide an effective, efficient reception service to patients and visitors
• Deal with general enquiries and explain surgery procedures
• Answer the telephone and route calls to clinicians according to the presenting condition
• Book, amend and cancel appointments, keeping the appointment system efficient
• Monitor and process online and digital requests via Anima alongside duty GPs, including daily inboxes
• Receive and record home visit requests, ensuring clinicians have the necessary paperwork
• Open and lock up premises and maintain security
• Process and distribute incoming and outgoing mail
• Take accurate messages and pass on information
• Help patients use the NHS app and Anima
• Provide general admin, including filing, photocopying, scanning and retrieving records
• Input data and code patient records as necessary

Qualifications

• Educated to GCSE level or equivalent

Experience

• Experience of working with the general public

Skills & knowledge

• Excellent written and oral communication with good interpersonal skills
• Strong IT skills
• Clear, polite telephone manner
• Effective time management
• Ability to follow clinical policy and procedure
• Ability to work as a team member and autonomously

Other

• Polite, confident and motivated
• Flexible and cooperative, including covering extra sessions for holiday and sickness
• Problem solving with accurate information processing
• Sensitive and empathetic in distressing situations
• Able to work under pressure
• Punctual and committed to supporting the team

Nice to have

• Experience of working in a primary care environment
• Experience of working in a healthcare setting
• Competent in Office and Outlook
• EMIS user skills
• Active signposting or Care Navigator training qualification
• Customer service qualification (NVQ) or equivalent experience