Receptionist Part-Time 25 Hours per Week

The Methodist Church in Britain; Isleworth; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Company pension

Employee discount

Free flu jabs

Free on-site parking

Job summary

Thornbury Road Centre for Health is seeking a permanent part-time receptionist for its two-partner GP practice. The role focuses on booking appointments, answering calls and emails, greeting patients on arrival, and keeping records up to date on SystmOne.

Shifts are weekday afternoons, with occasional early starts and weekend cover; office-based work. The ideal candidate will have reception, admin or public-facing experience, good IT skills, and strong communication.

Qualifications

• Good standard of education.
• Previous reception, administration or customer service experience.
• Experience dealing with the public.

Responsibilities

• Manage the appointment system by telephone, in person and online.
• Answer calls and deal with patient queries.
• Welcome patients and signpost to services.
• Monitor and respond to the practice generic email.
• Process correspondence and scan documents to patient records.
• Process clinical letters and documentation on SystmOne.
• Register new and temporary patients and maintain demographic details.
• Arrange hospital transport and interpreter services.
• Complete basic referrals under clinician instruction.
• Support patient recalls (e.g., diabetes, CKD).
• Cover opening/closing and staff absence.
• Record significant events and report concerns.

Skills

Verbal communication

Written communication

IT basics

Teamwork

Multitasking

Compassion

Education

Good standard of education

Job description

Permanent part-time receptionist post in the reception team of a two-partner GP practice run by Thornbury Road Centre for Health. The work centres on booking appointments, answering calls and emails, greeting patients on arrival and keeping records up to date on SystmOne. Usual shifts are weekday afternoons, but the role also means covering staff leave with early starts and an occasional weekend shift, and it is office-based only. Candidates need prior reception, administration or public-facing experience.

What the job involves

• Manage the appointment system, with bookings by telephone, in person and online
• Answer calls and deal with patient queries
• Welcome patients and signpost them to practice and external services
• Monitor and respond to the practice generic email account
• Process incoming and outgoing correspondence, scanning documents to patient records
• Process clinical letters and documentation on SystmOne
• Register new and temporary patients, maintain demographic details and coding
• Obtain hospital results, arrange patient transport and interpreter services
• Complete basic referrals under clinician instruction
• Support patient recalls, including diabetes and CKD searches
• Share opening, closing, lunch cover and cover for staff absence
• Record significant events and report concerns

What’s required

Qualifications

• Good standard of education

Experience

• Previous reception, administration or customer service experience
• Experience dealing with the public

Skills & knowledge

• Basic IT skills
• Excellent verbal and written communication
• People skills and ability to work as part of a team
• Ability to work under pressure, prioritise and multitask
• Compassion, adaptability and flexibility

Other

• Willingness to work additional hours to cover staff leave
• Able to work flexible hours between 7am and 6:30pm
• Able to work an additional Saturday or Sunday once or twice a month

Nice to have

• Medical receptionist or relevant healthcare qualification
• Previous NHS receptionist experience, around 1 year
• Previous NHS or GP practice experience
• Experience using SystmOne or a similar clinical system
• Experience in a patient-centred role, especially in general practice

What’s offered

• Company pension
• Employee discountFree flu jabs
• Free on-site parking