Patient Services Team (Care Coordinator)

The Methodist Church in Britain; Sturminster Newton; On-site; GBP 18,000 - 23,000; Full time

Job summary

Blackmore Vale Partnership is seeking a permanent Patient Services Assistant to join the team at GP surgeries. The role covers front-desk reception, telephone triage, and a range of clerical duties, including appointment bookings, patient registrations, and workflow support for screening programmes.

You will work across several sites, with shifts between 7:45am and 6:30pm on weekdays. A full driving licence is required due to travel between surgery sites, and you will be part of a team focused

Qualifications

• NVQ Level 2 in administration or relevant equivalent experience or qualification.
• GCSE Mathematics and English at grade C or above.
• IT literate.

Responsibilities

• Welcome patients at the front desk and direct them to the right service or healthcare professional.
• Answer incoming calls, triage callers and contact patients to offer appointments.
• Maintain and monitor the appointments system, processing appointment, visit and telephone consultation requests.
• Register new and temporary patients and complete the related paperwork.
• Process repeat and acute prescription requests from patients, pharmacies and online.
• Support clinical staff with triage and clerical work, including record keeping and data entry.
• Take details of home visits and deal with urgent calls under practice guidelines.
• Facilitate communication between patients, primary and secondary care and other healthcare agencies.
• Register patients for online services and update their personal details.
• Take samples to the correct place and record blood pressure readings, actioning high readings under protocol.
• Collect payments and issue receipts, handle correspondence and forms, and scan documents.
• Support social prescribing and signposting, and help train colleagues.

Skills

Customer service

Telephone etiquette

Data entry

Education

NVQ Level 2 in administration

GCSE Mathematics and English (C or above)

Tools

SystmOne

Job description

Permanent post in the Patient Services Team of the Blackmore Vale Partnership, covering several GP surgeries. The work is front-desk reception, telephone triage and clerical administration, including booking appointments, registering new patients and supporting screening programmes. Shifts run between 7:45am and 6:30pm on weekdays, with the rota issued four weeks ahead. A full driving licence is needed, as the post moves between surgery sites.

What the job involves

• Welcome patients at the front desk and direct them to the right service or healthcare professional
• Answer incoming calls, triage callers and contact patients to offer appointments
• Maintain and monitor the appointments system, processing appointment, visit and telephone consultation requests
• Register new and temporary patients and complete the related paperwork
• Process repeat and acute prescription requests from patients, pharmacies and online
• Support clinical staff with triage and clerical work, including record keeping and data entry
• Take details of home visits and deal with urgent calls under practice guidelines
• Facilitate communication between patients, primary and secondary care and other healthcare agencies
• Register patients for online services and update their personal details
• Take samples to the correct place and record blood pressure readings, actioning high readings under protocol
• Collect payments and issue receipts, handle correspondence and forms, and scan documents
• Support social prescribing and signposting, and help train colleagues

Qualifications

• NVQ Level 2 in administration or relevant equivalent experience or qualification
• GCSE Mathematics and English at grade C or above
• IT literate

Experience

• Customer-facing experience, face to face and by telephone
• Working as part of a team
• Working in an office environment
• Using electronic IT systems

Skills & knowledge

• Polite telephone manner
• Ability to maintain confidentiality

Checks & eligibility

• Full driving licence

Nice to have

• RSA Typing Level 2 or equivalent
• Experience using SystmOne
• Ability to prioritise work
• Some experience of working in a healthcare environment

What’s offered

• Rota issued four weeks in advance
• Varied shift patterns between 7:45am and 6:30pm