Patient Services Team (Care Coordinator) Fixed Hours

The Methodist Church in Britain; Sturminster Newton; Presencial; GBP 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

NHS Pension

Free onsite parking

5 weeks annual leave pro rata

Resumo da oferta

The Blackmore Vale Partnership is seeking a Care Coordinator for its Patient Services Team on a permanent basis. The role covers front-of-house and administrative duties across general practice, including greeting patients, booking appointments, and supporting clinical staff.

You will work to maintain the appointments system, register patients, process prescriptions, handle calls, and contribute to a friendly, efficient service at multiple surgeries.

Qualificações

• NVQ 2 in administration or equivalent.
• GCSE Math and English (C or above).
• IT literate and able to use standard office software.

Responsabilidades

• Welcome patients and visitors at the front desk.
• Answer calls, triage and direct to healthcare professionals.
• Maintain appointments system and process appointment requests.

Conhecimentos

Customer-facing experience

Team collaboration

Office environment experience

Use of electronic IT systems

Polite telephone manner

Ability to maintain confidentiality

Formação académica

NVQ 2 in administration or relevant equivalent

GCSE Mathematics and English at grade C or above

IT literate

Ferramentas

SystmOne

Descrição da oferta de emprego

The Blackmore Vale Partnership's Patient Services Team needs a care coordinator on a permanent basis. The work is front-of-house and administrative across general practice: greeting patients, answering calls, booking appointments, registering new patients and supporting clinical staff. Hours are fixed and set in a weekly rota across several surgeries, with some daytime shifts over Monday to Friday. A full driving licence is needed to move between sites.

What the job involves

• Welcome patients and visitors, assist them at the front desk and direct them to the right place
• Answer incoming calls, triage them and direct callers to the appropriate healthcare professional
• Maintain the appointments system and process requests for appointments, visits and telephone consultations
• Register new and temporary patients, complete the paperwork and arrange new patient appointments
• Process repeat and acute prescription requests from patients, pharmacies and online
• Take details of home visit requests and pass them on to the appropriate staff member
• Provide clerical support including data entry, photocopying, scanning, correspondence and forms
• Take in urine and other samples and deliver them to the appropriate place
• Record blood pressure readings in patient notes and act on high readings per protocol
• Collect payments from patients, issue receipts and record them on the computer
• Update patient details and register patients for online services
• Signpost patients to services using the social prescribing directory and link patients with primary, secondary and other agencies

What’s required

Qualifications

• NVQ 2 in administration or relevant equivalent experience or qualification
• GCSE Mathematics and English at grade C or above
• IT literate

Experience

• Customer-facing experience, face to face and by telephone
• Experience working as part of a team
• Experience working in an office environment
• Use of electronic IT systems
• Polite telephone manner
• Ability to maintain confidentiality

Checks & eligibility

• Full driving licence

Nice to have

• RSA Typing Level 2 or equivalent
• Experience using SystmOne
• Ability to prioritise work
• Some experience of working in a healthcare environment

What’s offered

• NHS Pension
• Free onsite parking
• 5 weeks annual leave pro rata plus bank holidays
• Company sickness and maternity leave pay policy, depending on length of service
• Salary sacrifice technology scheme
• Salary sacrifice cycle scheme
• Salary sacrifice car scheme, depending on salary band