Part time Medical Receptionist/Administrator

The Methodist Church in Britain; West Boldon; On-site; GBP 12,000 - 17,000; Part time

Job summary

Long Furlong Medical Centre is recruiting a part-time medical receptionist and administrator for its front-of-house team. The role focuses on welcoming patients, answering calls, booking appointments and handling repeat prescriptions, while guiding patients to the correct service.

Experience in a GP reception or healthcare setting is essential. The post requires good numeracy and literacy, IT literacy, and the ability to work well in a team while staying calm under pressure.

Qualifications

• Good standard of education.
• Good numeracy and literacy.
• Reception experience.
• Experience in a healthcare setting or GP reception role.
• IT literate with keyboard skills.
• Strong communication and customer service skills.
• Ability to work in a team and stay calm under pressure.

Responsibilities

• Welcome patients and visitors at reception and keep waiting times to a minimum.
• Answer incoming calls courteously and record messages accurately.
• Book appointments and advise on the services the Practice offers.
• Deal with repeat prescription requests and provide test result information.
• Respond to requests for help from medical staff within your competence.
• Use initiative to solve problems or refer issues to seniors.
• Handle internal and external post, scan letters, photocopy, and file documents.
• Receive and record payments for private medical services.
• Handle returns to Primary Care Support Services and update patient records.
• Ensure patients are correctly identified and clinical entries are accurate.
• Follow confidentiality, data protection, FOI and Practice policies including health and safety.
• Review your work quality and improve with team leaders or practice manager.

Skills

IT literate

Keyboard skills

Communication skills

Customer service

Education

Good standard of education

Tools

EMIS software

Job description

Long Furlong Medical Centre is recruiting a part-time medical receptionist and administrator for its front-of-house reception team. The work centres on welcoming patients and visitors, answering calls, booking appointments and handling repeat prescription requests, and pointing patients to the right service. Shifts are fixed across the week: afternoons on Monday, Wednesday and Friday, and a Thursday morning. Prior GP reception or healthcare experience is essential for this post.

What the job involves

• Welcome patients and visitors at reception and keep waiting times to a minimum
• Answer incoming calls courteously and record messages accurately
• Book appointments and advise on the services the Practice offers
• Deal with repeat prescription requests and give test result information under Practice procedures
• Respond to requests for help from medical staff within the jobholder's competence
• Use initiative to solve problems, or refer issues to the Reception Team Leader, Practice Manager, Duty Doctor or Practice Nurse
• Handle internal and external post, scan letters and reports, photocopy, and make up folders for incoming patients
• Receive and record payments for private medical services
• Handle returns to Primary Care Support Services and compile new patient records
• Make sure patients are correctly identified and clinical system entries are accurate
• Follow patient confidentiality, data protection, freedom of information and Practice policies, including health and safety and security
• Review the quality of own work and make improvements with the Reception Team Leader or Practice Manager

What's required

Qualifications

• Good standard of education
• Good standard of numeracy and literacy

Experience

• Reception experience
• Experience in a healthcare setting or GP reception role

Skills & knowledge

• IT literate
• Keyboard skills
• Good communication and customer service skills
• Able to communicate clearly in writing and verbally

Other

• Works well in a team
• Remains calm under pressure

Nice to have

• NVQ in customer care
• Experience in a healthcare setting or GP reception role
• Familiarity with EMIS software
• Understanding of medical terminology