P/T Receptionist/Administrator

The Methodist Church in Britain; South Shields; On-site; GBP 298,000 - 364,000; Part time

Job summary

Horsmans Place Surgery in the United Kingdom is seeking a part-time front-of-house and administrative assistant to support patient access, appointment management and record handling. Training in the EMIS system will be provided, and there is cover for colleagues’ absences as needed.

Prior GP reception experience is preferred but not required; strong customer service, IT literacy and confidentiality are essential for this busy practice.

Qualifications

• Experience of providing excellent customer service.
• Prior GP reception experience is preferred but not required.

Responsibilities

• Provide a professional, courteous front-of-house service to patients.
• Book, cancel and rearrange appointments and clinics, including urgent and routine requests.
• Handle telephone enquiries and record patient interactions accurately.
• Process repeat prescriptions and issue completed prescriptions after verifying patient identity.
• Scan, upload and code letters and documents to patient records as directed.
• Register new patients and help patients complete the ANIMA online triage form.
• Action Mail Manager tasks, including recalls, repeat tests and phlebotomy bookings.
• Contact patients by telephone on behalf of GPs and record outcomes.
• Communicate test results to patients in person or by phone, following protocols.
• Send requested information by secure email under safe haven procedures.
• Cover all reception positions as needed and manage home visit requests

Skills

Communication skills

Interpersonal skills

Telephone skills

Organisation

Accuracy

MS Office

Tools

EMIS Web

ANIMA

Docman

Job description

Part-time front-of-house and administrative post at Horsmans Place Surgery, a GP practice serving around 9,600 patients. The role covers appointments, telephone calls, prescriptions, scanning and filing patient records, plus registering new patients and helping them with the online triage form. Around 24 hours a week, with cover for colleagues' absences at short notice, and full training on the EMIS system provided. Prior GP reception experience is preferred but not required.

What the job involves

• Provide a professional, courteous front-of-house service to patients
• Book, cancel and rearrange appointments and clinics, including urgent and routine requests
• Handle telephone enquiries and record patient interactions accurately
• Process repeat prescriptions and issue completed prescriptions after verifying patient identity
• Scan, upload and code letters and documents to patient records as directed
• Retrieve and file patient notes and incoming post in medical records
• Register new patients and help patients complete the ANIMA online triage form
• Action Mail Manager tasks, including recalls, repeat tests and phlebotomy bookings
• Contact patients by telephone on behalf of GPs and record outcomes
• Communicate test results to patients in person or by phone, following protocols
• Send requested information by secure email under safe haven procedures
• Cover all reception positions as needed and manage home visit requests

What’s required

Experience

• Experience of providing excellent customer service

Skills & knowledge

• Excellent communication and interpersonal skills
• Friendly, professional and empathetic manner with patients and colleagues
• Good telephone skills and confidence handling a high volume of calls
• Strong organisation and time management
• Accurate working under pressure in a busy environment
• Good IT skills, including Microsoft Office, email and computer literacy

Other

• Ability to maintain confidentiality and handle sensitive information
• Good standard of literacy and numeracy
• Works effectively as part of a team
• Reliable, punctual and flexible approach to work
• Willing to cover colleagues' sickness and annual leave, sometimes at short notice

Nice to have

• Previous receptionist experience within a GP practice
• Knowledge of prescriptions, registrations, Docman and scanning
• Previous GP practice, NHS or healthcare reception experience
• Knowledge of EMIS Web, ANIMA or other clinical systems
• Understanding of NHS services and patient pathways
• Experience of appointment booking and managing patient enquiries
• Knowledge of data protection and patient confidentiality requirements