Patient Coordinator

The Methodist Church in Britain; United Kingdom; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Training on Rapid Health

Potential permanent employment after 5

Job summary

The Old School Surgery is seeking a part-time Patient Coordinator to support patient calls, emails and in-person enquiries, book appointments and maintain accurate records. You will link patients with clinicians, assist with check-in and help patients navigate digital systems, contributing to a smooth, patient-centred service.

Training will be provided on SystmOne and Rapid Health. The role requires customer service experience and an NVQ level 2 in Health and Social Care, with GCSEs in English

Qualifications

• Customer service experience required.
• NVQ level 2 in Health and Social Care.
• GCSEs in English and Maths (A-C).

Responsibilities

• Coordinate patient appointments, including scheduling and follow-up.
• Respond to patient enquiries by phone, email, digital access systems and in person.
• Greet patients and assist with check-in procedures.
• Maintain accurate, up-to-date patient records in electronic systems.
• Direct patients to the most appropriate clinician or service.
• Support administrative processes such as clinical correspondence and documentation.

Skills

Strong communication

Interpersonal skills

Calm under pressure

IT skills (MS Office)

Teamwork

Education

NVQ level 2 in Health and Social Care

GCSE English & Maths (A-C)

Tools

SystmOne

Rapid Health

Docman

Job description

A five-month fixed-term Patient Coordinator post at The Old School Surgery, a partner-led GP practice serving about 7,500 patients. The role handles patient calls, emails and in-person enquiries, books appointments and keeps records, linking patients with clinicians and nurses. It is part-time at 24 hours spread across the week, with flexibility valued, and training is given on SystmOne and Rapid Health. Candidates need customer service experience and an NVQ level 2 in health and social care.

What the job involves

• Coordinate patient appointments, including scheduling and follow-up
• Respond to patient enquiries by telephone, email, digital access systems and in person
• Manage incoming calls, enquiries and appointment requests promptly and professionally
• Greet patients and assist with check-in procedures
• Maintain accurate, up-to-date patient records in electronic systems
• Direct patients to the most appropriate clinician or service
• Support patients in navigating the practice's digital triage and access systems
• Communicate with patients, clinicians and external organisations by phone, email and in person
• Support proactive patient communication, follow-up and guidance on care
• Support administrative processes such as clinical correspondence, prescription administration and documentation
• Assist with clinic operations to improve workflow efficiency
• Work closely with GPs, nurses, healthcare assistants, the dispensary team and administrative colleagues

What’s required

Qualifications

• GCSE grade A to C in English and Maths
• NVQ level 2 in Health and Social Care
• Customer service

Experience

• Experience in a customer service or patient-facing role
• Experience in an administrative role within a medical setting

Skills & knowledge

• Strong communication and interpersonal skills
• Ability to remain calm and organised in a busy environment
• Good IT skills, including Microsoft Office packages
• Ability to work effectively as part of a team
• Understanding of the importance of confidentiality

Nice to have

• General practice IT programmes such as SystmOne, Accurx, Rapid Health and Docman
• Experience using SystmOne or similar clinical systems
• Experience working in general practice or healthcare
• Experience managing telephone enquiries in a busy environment

What’s offered

• Possibility of permanent employment after the fixed-term period
• Training provided on Rapid Health
• Opportunity to develop professional skills in a supportive environment