Patient Care & Support Advisor

JDR Recruitment; Middlewich; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Ongoing training and development

Benefits package

Temporary to permanent role

Supportive team environment

Job summary

JDR Recruitment is supporting a leading diagnostic and healthcare screenings provider in Middlewich to recruit a customer service advisor. You will handle inbound calls, provide clear information, and help patients with appointments while delivering a positive experience.

The role offers a structured training program, weekly pay, and a friendly, team-oriented environment. You will work 37.5 hours per week, Monday to Friday on a rota between 8am and 8pm, with occasional Saturday mornings and

Qualifications

• Experience in customer service across contact centre, retail, hospitality or care sectors.
• Able to use computers and navigate multiple platforms.
• Friendly, positive, customer-focused
• Strong written and verbal communication skills.

Responsibilities

• Handle inbound calls to support patients with appointments and general enquiries.
• Provide clear, accurate information about services and ensure a positive patient experience.
• Resolve queries promptly and offer effective solutions.
• Update customer records accurately.

Skills

Customer service

Communication

Empathy

Written & verbal skills

Tools

CRM systems

Microsoft Office

Job description

JDR Recruitment is supporting a leading diagnostic and healthcare screenings provider in Middlewich to recruit a customer service advisor. You will handle inbound calls, provide clear information, and help patients with appointments while delivering a positive experience.

The role offers a structured training program, weekly pay, and a friendly, team-oriented environment. You will work 37.5 hours per week, Monday to Friday on a rota between 8am and 8pm, with occasional Saturday mornings and