Customer Service Advisor

JDR Recruitment; Middlewich; Presencial; GBP 16 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay

Ongoing training and development

Benefits package

Temporary to permanent role

Supportive team environment

Resumo da oferta

JDR Recruitment is supporting a leading diagnostic and healthcare screenings provider in Middlewich to recruit a customer service advisor. You will handle inbound calls, provide clear information, and help patients with appointments while delivering a positive experience.

The role offers a structured training program, weekly pay, and a friendly, team-oriented environment. You will work 37.5 hours per week, Monday to Friday on a rota between 8am and 8pm, with occasional Saturday mornings and

Qualificações

• Experience in customer service across contact centre, retail, hospitality or care sectors.
• Able to use computers and navigate multiple platforms.
• Friendly, positive, customer-focused
• Strong written and verbal communication skills.

Responsabilidades

• Handle inbound calls to support patients with appointments and general enquiries.
• Provide clear, accurate information about services and ensure a positive patient experience.
• Resolve queries promptly and offer effective solutions.
• Update customer records accurately.

Conhecimentos

Customer service

Communication

Empathy

Written & verbal skills

Ferramentas

CRM systems

Microsoft Office

Descrição da oferta de emprego

We are currently recruiting on behalf of a leading provider in diagnostic and healthcare screenings in Middlewich. This is a fantastic opportunity for candidates with previous customer service experience who are looking for a role where you can really make a difference to customers.

What's on offer -

• Working for an award winning employer
• Ongoing training and development
• Fantastic benefits package once on a permanent contract
• Temporary to permanent role
• Weekly pay every Friday
• Valuable experience in a growing healthcare sector
• A supportive, team-focused environment
• The chance to make a genuine impact on patient care

What you'll be doing-

• Handle inbound calls to support patients with appointments, follow-up care, and general enquiries
• Provide clear, accurate information about services and ensure a positive patient experienceResolve queries and concerns promptly, offering effective solutions
• Work towards performance targets while maintaining a high standard of service
• Updating customer records accurately

What we're looking for -

• Previous experience in a customer service role, this could be from a variety of backgrounds including contact centre, retail, hospitality, care etc.
• Computer literate across various platforms
• Friendly, positive, and customer-focused
• A strong communicator with excellent written and verbal skills
• Confident handling sensitive conversations with empathy and professionalism

Hours of work -

• 37.5 hours per week
• Monday to Friday, on a rota between 8:00am - 8:00pm
• Occasional Saturdays (8:00am - 1:00pm)
• Rotational shift pattern (5 days per week)

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.