Customer Service Advisor In Castleford

JDR Recruitment; Castleford; On-site; GBP 18,000 - 19,000; Full time

Job summary

JDR Recruitment are recruiting a Customer Service Advisor in Castleford (WF10). The role handles inbound and outbound customer enquiries by telephone and email, delivering a high level of customer service and maintaining accurate records.

Based on-site in Castleford, hours are Monday to Friday, 8:00am–5:00pm. Pay is £13.00–£14.00 per hour, with a temporary-to-permanent contract after a successful 12-week probation, offering long-term career progression.

Qualifications

• Previous customer service experience is preferred.
• Excellent communication and interpersonal skills.
• Confident and professional telephone manner.
• Good IT and administration skills.
• Able to work effectively within a team environment.

Responsibilities

• Handle inbound and outbound customer enquiries via telephone and email
• Provide a high level of customer service and support
• Resolve customer queries in a professional and timely manner
• Process customer information accurately and maintain records
• Liaise with internal departments to ensure customer issues are resolved efficiently
• Build and maintain positive relationships with customers
• Assist with general administrative duties as required
• Follow company procedures and service standards

Skills

Customer service experience

Communication skills

Telephone manner

IT and administration

Teamwork

Customer-focused

Career progression

Job description

JDR Recruitment are recruiting for a Customer Service Advisor in Castleford (WF10).

Key Responsibilities

• Handle inbound and outbound customer enquiries via telephone and email
• Provide a high level of customer service and support
• Resolve customer queries in a professional and timely manner
• Process customer information accurately and maintain records
• Liaise with internal departments to ensure customer issues are resolved efficiently
• Build and maintain positive relationships with customers
• Assist with general administrative duties as required
• Follow company procedures and service standards

Required Skills

• Previous Customer Service experience is preferred
• Excellent communication and interpersonal skills
• Confident and professional telephone manner
• Good IT and administration skills
• Able to work effectively within a team environment
• Positive attitude with a customer-focused approach
• Looking for a long-term opportunity with career progression

We are looking for someone with a great personality, strong communication skills and a genuine interest in providing excellent customer service. This role offers the opportunity to join the company permanently after a successful probation period.

Hours

Monday - Friday
8:00am - 5:00pm

Location

Castleford, WF10

Pay Rate

£13.00 - £14.00 per hour, depending on experience

Contract

Temporary to Permanent
Permanent contract offered after a successful 12-week probation period

Benefits

• Monday to Friday working pattern
• Full-time, on-site position
• Friendly and supportive working environment
• Excellent opportunity for long-term employment and career development

Equal Opportunities

JDR are an equal opportunities employer

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy.