Patient Care Navigator: Guide to Compassionate Care

NHS; Harrogate; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading healthcare organization is seeking a Care Navigator in Harrogate. In this role, you'll provide exceptional service to patients, guiding them to the right care options. Responsibilities include managing patient appointments, processing prescriptions, and maintaining confidential records. The ideal candidate will have excellent communication skills, adaptability, and a good standard of education such as GCSEs in Maths and English. This position offers a competitive hourly rate and benefits including NHS Pension and annual leave.

Benefits

NHS Pension

Health Scheme

Voucher scheme

5 weeks annual leave plus bank holidays

Qualifications

• Good standard of education, with GCSE Maths and English at level 4 or equivalent.
• Approachable, flexible, and adaptable to change.
• Trustworthy, reliable, and able to maintain confidentiality.

Responsibilities

• Welcome patients and respond positively to their needs.
• Navigate patients to appropriate services and support them.
• Manage appointments for vulnerable patients, ensuring timely care.

Skills

Excellent literacy and numeracy skills

Good communication skills

Flexibility

Ability to deal with distressing situations

Education

GCSE Maths and English at level 4 or equivalent

Tools

SystmOne

AccuRx

Job description

A leading healthcare organization is seeking a Care Navigator in Harrogate. In this role, you'll provide exceptional service to patients, guiding them to the right care options. Responsibilities include managing patient appointments, processing prescriptions, and maintaining confidential records. The ideal candidate will have excellent communication skills, adaptability, and a good standard of education such as GCSEs in Maths and English. This position offers a competitive hourly rate and benefits including NHS Pension and annual leave.