Patient Care Navigator

Richmond Hill Practice; Colne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare practice in Colne is seeking a Patient Care Navigator. This role requires an organised, approachable individual to manage patient appointment requests, answer calls, and assist at the reception desk. The ideal candidate will ensure all patients receive professional care and support in accessing services. This position is based in a modern training practice with a supportive multidisciplinary team. The job involves liaising with clinicians and undertaking various administrative duties within a busy environment.

Qualifications

• Organised and approachable personality.
• Ability to handle appointment requests and patient inquiries.

Responsibilities

• Answer incoming calls and guide patients appropriately.
• Assist patients at the reception desk with professionalism.
• Manage general enquiries and liaise with healthcare professionals.
• Perform necessary administrative duties.

Job description

Join Our Friendly Team at Richmond Hill Practice Ltd

Are you organised, approachable, and enjoy helping people access the care they need? Richmond Hill Practice Ltd is looking for an enthusiastic Patient Care Navigator to join our busy but supportive team. You will manage appointment requests via NHS messaging systems, answer calls, and assist patients at the reception desk, ensuring everyone receives a professional and caring service.

Main duties of the job

Key Responsibilities:

• Answer incoming calls and signpost patients to the appropriate service or healthcare professional efficiently and courteously.
• Welcome and assist patients at the reception desk, ensuring queries are handled professionally.
• Deal with general enquiries, liaising with clinicians and other members of staff.
• Undertake administrative duties as required.

About us

We are a well-established Training Practice based in a modern building at Colne Health Centre. We have a large, friendly multidisciplinary team and place strong emphasis on teamwork, support, and learning.

Our practice is part of Pendle East PCN, working closely with a wider network of professionals including Clinical Pharmacists, Paramedics, and a Health and Wellbeing Team. This allows our administrative staff to feel well supported and part of a broader primary care system.

Alongside our clinical team, we have a highly experienced and supportive non‑clinical team, with opportunities for development and shared learning within a busy but welcoming environment.

Job responsibilities

Please refer to the Job Specification in the Supporting Files. Any queries, contact Mrs Vicki Hargreaves by email to [e-mail].

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.