Patient Care Co-ordinator

NHS; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in the East Midlands is seeking a Patient Care Coordinator to support patients by coordinating their health and social care services. The role involves working with individual patients to create personalized care plans, coordinating input from healthcare professionals, and managing appointments. Ideal candidates will have experience in health or social care and a commitment to equality and diversity.

Qualifications

• Experience of working in health, social care, and support roles.
• Experience in a multi-professional team environment.
• Confident in using Email and sound IT knowledge.

Responsibilities

• Identify patient care goals and create personalized support plans.
• Coordinate care among various professionals.
• Support appointment booking and administration of clinics.

Skills

Understanding of equality, diversity and inclusion

Ability to maintain confidentiality

Effective communication skills

Empathy and active listening

Culturally sensitive service provision

Risk assessment skills

Ability to work collaboratively

Emotional resilience

Education

5 GCSE passes at Grade 9-4 / A*-C including English & Maths

NVQ in adult care Level 3

Qualification relevant to health or social care

Tools

Systmone

Job description

This is an exciting opportunity for theright person who wants to work supporting patients by coordinating theirhealth and social care services. Based in a GP practice, the care coordinatorwill be involved in supporting the clinical team to proactively identify andwork with patients, including the frail/elderly and those with long-termconditions, to provide proactive, person-centred care planning, helpingcoordinate care, by bringing together the different specialists whose help thatindividual might need. This might involve a wide range of services, such ashospital care, community care, social care, housing and the voluntary sector.

Main duties of the job

Duties include:

Work with individual patients, their families and carers, using a holistic approach, to identify their goals for care, and agree a personalised care and support plan for their care

Work with individual patients, their families and carers, using a holistic approach, to identify their goals for care, and agree a personalised care and support plan for their care

Support delivery of these care plans by co-coordinating input from a range of different professionals and services, and helping patients and their carers/family to navigate across health and social care services

Work as part of the primary care team, coordinating care between GPs, practice nurses, clinical pharmacists, social prescribing link worker and health coach

Help patients to manage their needs through answering queries, being a first point of contact in the practice, and by making and managing appointments

Undertake regular reviews of the personalised care and support plans developed with patients

Work in line with national best practice when developing personalised care and support plans

Work with patients over the phone and in person in the practice.

About us

The main surgery is situated at 11 Wilson Street, Derby, centrally located and a short uphill walk from the city centre. We have two branch surgeries: Taddington Road Surgery, Chaddesden, Derby, and St Thomas Road Surgery, 207 St Thomas Road, Derby. Clinicians consult from all sites. The Practice is well established; it is the oldest surgery in Derbyshire, and there has been a surgery on the Wilson Street site since 1895. Many of our patients families have been registered for fifty years or more.

We are a growing Practice covering virtually the whole of Derby. Our patients have a range of medical issues reflecting health inequalities due to a mix of social and deprivation problems. We also have a wide range of ethnic diversity in our patients.

Job responsibilities

A Patient Care Coordinator can provide capacity and expertise to support patients in preparing for clinical conversations they have with primary care professionals to free up time for the clinician, highlight any issues or blocks to continuing health at an early stage and act as a link between the patient, the clinician and any outside or partner agency.

The role also supports the booking of appointments, setting up of group consultations, administration of clinics and the management of population health initiatives.

The role acts as a liaison between the clinician, admin team and the patient and can be seen as a primary care version of a Patient Advise and Liaison Service (PALS) which has been run successfully in Secondary Care for some time.

The Patient Care Coordinator will work closely with the GPs and other primary care professionals within the practice to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed.

Person Specification

Skills and Knowledge

• Understanding of and commitment to equality, diversity and inclusion
• Ability to maintain strict code of confidentiality at all times
• Knowledge of policies and procedures, including safeguarding, information governance and health and safety
• Knowledge of how the wider NHS works, including PCNs
• Knowledge of long term conditions and the complexities involved medical, physical, emotional, and social

Qualifications

• 5 GCSE passes at Grade 9-4 / A*-C or equivalent including English & Maths
• Higher level qualification such as NVQ in adult care Level 3
• Qualification relevant to health or social care

Personal Qualities and Attributes

• Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
• Ability to provide a culturally sensitive service supporting patients from all backgrounds and communities, respecting lifestyles and diversity
• Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, with a wide variety of people
• Ability to identify risk and assess/manage risk when working with individuals
• Has an understanding of when it is appropriate to refer patients back to other health professionals/agencies, and of the limit of their own competencies
• Ability to work collaboratively as part of a team
• Demonstrates personal accountability, emotional resilience and works well under pressure
• Able to organise, plan and prioritise and work on own initiative
• Sound written and verbal communication skills
• Shows commitment to professional and personal development
• Willingness to work flexible hours when required to meet work demands
• Ability to think flexibly, work under pressure, prioritise, including maintaining a calm demeanour when dealing with conflict
• Proficient speaker of another language other than English

Experience

• Experience of working in health, social care and other support roles in direct contact with people, families or carers
• Experience of working in a multi-professional team environment
• Confident in using Email and sound IT knowledge
• Good written English and excellent record keeping skills
• Good communication skills, face to face and over the telephone. Ability to deal appropriately with difficult situations
• Experience of working in primary care
• Experience of working as a care coordinator
• Experience or training in personalised care and support planning
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
• Proficient in use of Systmone
• Experience of working with reports in Systmone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.